Job Summary

The Accounts Receivable (AR) Collections Analyst role is responsible for managing and optimizing the in-house collections process. This position involves handling accounts, implementing collection strategies, and providing mentorship to junior team members. The AR Collections Analyst aims to ensure timely payments, minimize bad debt, and maintain strong customer relationships. This role requires interfacing with Sales and Operations teams as well as support for all invoices that are General Contracting, including but not limited to Supplier and Strategic Customers (Previously National Accounts). Requires a strong ability to resolve complex collection problems and invoicing as truth.

Essential Functions

1. Proactively manage and follow up on assigned accounts to ensure timely collection of outstanding pay applications for construction projects.

2. Contact customers via phone, email, and letters regarding past due payments per the construction contract payment terms and negotiate payment plans when necessary.

3. Analyze customer accounts to identify and resolve discrepancies, unapplied payments, and billing issues.

4. Reconcile accounts receivable ledger to ensure accuracy and completeness of payment records.

5. Investigate and resolve customer payment disputes and discrepancies in a timely and efficient manner.

6. Provide support for Strategic Customers

7. Coordinate with internal departments, such as sales, customer service, and billing, to address and resolve issues impacting collections.

8. Maintain detailed and accurate records of collection activities and customer interactions in the accounting system.

9. Build and maintain strong relationships with customers to facilitate timely payments and resolve issues amicably.

10. Provide excellent customer service while enforcing company policies and procedures related to credit and collections.

Knowledge, Skills, and Abilities

· Minimum of 3-5 years of experience in accounts receivable, collections, or a related field.

· (S) Excellent communication and negotiation skills.

· (A) Ability to identify and resolve problems.

· (K) Advanced proficient with Microsoft Office 365. Specifically, Business Services

· Detail-oriented with strong organizational skills.

· Familiar with High Radius is a plus.

Supervisory Responsibilities (Edit the below if need be.)

· This position has no supervisory responsibilities.

Work Environment and Physical Demands (Edit the below if need be.)

· In office environment

· Prolonged periods sitting at a desk and working on a computer

· Must be able to lift up to 15 pounds at times

Travel (Edit the below if need be. If travel is required, please provide a percentage.)

· This job requires no planned business travel.

Education and Experience (Edit the example below to accurately reflect what is required.)

· High School graduation or equivalent is required.

· Minimum 3-5 years of AR Collections experience

· Experience in technology platforms especially in the functions of configuration, reporting, dashboards, and data management