Summary

The Accounts Receivable (AR) Team Collections Analyst III (GC) is responsible for managing and executing escalated collections processes to ensure timely and effective collection of outstanding receivables for GC projects aged greater than AR30. This role requires advanced skills in analyzing accounts, resolving payment issues, and improving collection strategies to enhance cash flow and minimize bad debt.

Essential Functions 

Proactively manage and follow up on assigned accounts to ensure timely collection of outstanding invoices.Responsible for a Collection Portfolio of allocated accounts aging from AR30 through AR90.Contact customers via phone, email, and letters to remind them of payment due dates and negotiate payment plans when necessary.Analyze customer accounts to identify and resolve discrepancies, unapplied payments, and billing issues.Reconcile accounts receivable ledger to ensure the accuracy and completeness of payment records.Investigate and resolve customer payment disputes and discrepancies in a timely and efficient manner.Coordinate with internal departments, such as sales, customer service, and billing, to address and resolve issues impacting collections.Maintain detailed and accurate records of collection activities and customer interactions in the accounting system.Build and maintain strong relationships with customers to facilitate timely payments and resolve issues amicably.

Knowledge, Skills, and Abilities

Minimum of 3-5 years of experience in accounts receivable, collections, or a related field.(S) Excellent communication and negotiation skills. (A) Ability to identify and resolve problems.(K) Advanced proficiency with Microsoft Office 365. Detail-oriented with strong organizational skills.

Supervisory Responsibilities (Edit the below if need be.)

This position has no supervisory responsibilities. 

Work Environment and Physical Demands (Edit the below if need be.)

In office environmentProlonged periods sitting at a desk and working on a computerMust be able to lift up to 15 pounds at times

Travel (Edit the below if need be. If travel is required, please provide a percentage.)

This job requires no planned business travel.

Education and Experience (Edit the below example to reflect what is required accurately.)

High School graduation or equivalent (Required) Previous experience in Accounts Receivable (Required)3-5 years Experience in Contract Pay Applications and collectionsExperience in technology platforms especially in the functions of configuration, reporting, dashboards, and data management

Benefits:

Continuous training and development programWe offer a full benefits package including health, dental, vision, supplement insurance plans, and a 401K with company match.The company benefits include life insurance, and short and long-term disability.My Personal Health Assistant program for a healthier you.

Disclaimer 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Equal is Greater

At DuraServ, Inclusion and Diversity are more than just words; our teams have a positive impact on our employees, customers, and community stakeholders from every background.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. DuraServ is proud to be an equal-opportunity workplace.

DuraServ is an equal-opportunity employer and values diversity. All employment is decided based on qualifications, merit, and business needs.