Job Title: Collections and Resolution SpecialistJob Description As a Collections and Resolution Specialist, you will actively collect open accounts receivable (AR) balances by contacting customers and supporting branch personnel. You will update the Get Paid AR collection system, respond to customer inquiries, reconcile accounts, and perform administrative tasks. You will also handle past due commercial accounts, establish payment arrangements, counsel customers, manage collection objectives, and complete skip tracing when necessary. Responsibilities + Actively collect open AR balances by contacting customers and supporting branch personnel. + Update the Get Paid AR collection system with customer contact information, notes on account status, payment promises, disputes, escalations, and referrals. + Respond to customer inquiries and direct issues to the appropriate person for resolution. + Reconcile accounts and perform additional administrative tasks as assigned. + Place calls to and receive calls from past due commercial account holders to discuss payment arrangements. + Establish acceptable payment arrangements, including settlements, while building positive customer relationships. + Counsel customers to assist in finding funds to bring their accounts current. + Generate and respond to written correspondence in a professional and compliant manner. + Maintain accurate documentation of conversations and arrangements with customers. + Manage collection objectives with professionalism and persuasiveness. + Recommend next steps for unresponsive or non-performing accounts. + Complete skip tracing when contact with customers ceases. + Work effectively with salespersons, branch personnel, and other team members to resolve accounts. + Search for payments in unapplied cash. Essential Skills + Experience in accounts receivable (AR), collections, and resolution. + Proficiency with Salesforce and MS Office (Excel, Word, and Outlook). + 2+ years of experience in high-volume collections, research, resolution, and de-escalation. Additional Skills & Qualifications + College coursework in Accounting, Finance, or Business Information Systems preferred. + Experience in the construction or manufacturing industry preferred. Work Environment The position is based in an office environment in Fells Point. You will work as part of a team reporting to the AR/Collections manager. The work hours are from 8 AM to 5 PM. The company has recently merged with Algeco and rebranded, leading to rapid growth and exciting new marketing initiatives. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.