Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Collections Consultant – Process Associate – Polish – Hybrid Warsaw
We are looking for someone with a good level of English and a passion for finding a solution for customers’ tech problems.
Responsibilities
• Perform collective actions according to policy – prepare and sent reminders, sent SMS to customers, perform collective phone calls to customers
• Perform collective actions on basis of Smart Reactor tool actions on daily basis
• Answering phone calls with a nice, controlled voice, clarify with customers pending invoices
• Perform outgoing collection calls to customers with overdue invoices to agree on promise to pay and increase collection rate
• Manage mailbox – timely answer to customer requests
• The purpose of this position is to communicate verbally/in written with the clients and the related departments in order to collect the debt registered by them, according to the Standardized Operating Procedures and Work Instructions.
• Projecting a positive image of the company and brand;
• Implementing changes using your creativity and focus on process improvement;
• Correct and complete documentation of all customer interactions.
• Sharing with all team members any relevant knowledge obtained through customer interactions.
• Attending training sessions.
• Arranging working schedules with colleagues flexibly, according to business needs.
• Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis.
• Providing assistance to new colleagues whenever possible.
• Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date.
Qualifications
Minimum qualifications
• Very good knowledge of Polish, min. C1 Polish
• English B1/B2
• Secondary school education.
• Good MS Office knowledge.
• Analytical thinking and self-starter.
Preferred qualifications
• Relevant experience in phone customer service.
• High motivation and ability to learn.
• Ability to work under time pressure.
What can we offer?
• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional tranings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policy
As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.
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Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
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