Collections Coordinator

Position Summary:

The Collections Coordinator is responsible for collections management for a specific customer portfolio. The position will include analyzing and following up on outstanding accounts receivable dollars. This will include, resolving customer billing problems, cross-functional communication related to disputes, and answering customer emails and voicemails. The focus of the role will be to increase cash collections, reducing accounts receivable delinquency, and distribute customer disputes and/or questions which impact collections. 

Key Duties and Responsibilities:

Reviewing open accounts for collection efforts based on a specific customer portfolio.Communicate with customers via email during non-operating hoursMaking outbound collection calls in a professional manner while keeping and improving customer relations during hours of operations.Responsible for answering the AR phone line to resolve issues and collect paymentsSend out copies of open invoice aging’s and copies of invoices upon requestUpdate the collections portal with customer statuses dailyResolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.Collect customer payments in accordance with payment due dates.Identify issues attributing to account delinquency and discuss them with management.Review and monitor assigned accounts and all applicable collection reports.Provide timely follow-up on payment arrangements.Other duties as assigned

Desired Experience and Qualifications:

1-3 years of collections experience in a fast-paced environment, including interaction with a large customer base.Detail orientated and task-drivenStrong communication & problem solving requiredAbility to work independently and to adapt to a fast-changing environment.Must have attention to detail with an eye for accuracy.Proficient with Microsoft Office (Outlook, Excel, PowerPoint, Word)Experience working with NetSuite and Salesforce is a plus

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