Collections Coordinator I
Consumer Direct Care Network
Description & Requirements
Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.
JOB SUMMARY Collection Coordinator I is responsible for all inbound and outbound calls and emails from participants, care providers, and other departments regarding account statuses, and other inquiries professionally and respectfully. Collection Coordinator I is responsible for posting payments and payment reconciliation of all payments received for client responsibility, guarantor accounts, and other payments received for monies owed to CDCN. They are responsible for noting all interactions and vital document details. JOB DUTIES Other duties as assigned Basic understanding of billing and accounts receivable to complete the steps necessary to resolve issues Notifications for past-due accounts Record notes in the appropriate format Process and reconcile payments daily Sorting daily mail Work directly with participants, case managers, care providers, and program operation staff Answer calls and emails Participate in professional development and training activities Maintain the necessary skills and knowledge to coordinate workflow Prioritize and multitask effectively Demonstrate effective problem-solving and decision-making skills Demonstrate dependability Comply with applicable legal requirements, standards, policies, and procedures Effectively communicate verbally and in writing Provide excellent customer service to internal staff and external participants, care providers, and other parties Exhibit computer efficiency Work with multiple computer systems (CXone, Excel, Office, U2, Solomon, Waystar. Sharepoint, and Docuware)
QUALIFICATIONS Microsoft Office experience preferred High School Diploma or GED required Prior call center experience preferred Prior office experience preferred Be able to successfully pass a background screeningEmployees must provide their own reliable internet if working a remote/hybrid position The incumbent typically works in an office environment and uses a computer, telephone, and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbents may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle, or feel, and to stand, walk, reach, bend, or lift up to 20 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Culture Vision at Consumer Direct Care Network
At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.
WE WELCOME YOU INTO A GROWING COMPANYConsumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.
JOB SUMMARY Collection Coordinator I is responsible for all inbound and outbound calls and emails from participants, care providers, and other departments regarding account statuses, and other inquiries professionally and respectfully. Collection Coordinator I is responsible for posting payments and payment reconciliation of all payments received for client responsibility, guarantor accounts, and other payments received for monies owed to CDCN. They are responsible for noting all interactions and vital document details. JOB DUTIES Other duties as assigned Basic understanding of billing and accounts receivable to complete the steps necessary to resolve issues Notifications for past-due accounts Record notes in the appropriate format Process and reconcile payments daily Sorting daily mail Work directly with participants, case managers, care providers, and program operation staff Answer calls and emails Participate in professional development and training activities Maintain the necessary skills and knowledge to coordinate workflow Prioritize and multitask effectively Demonstrate effective problem-solving and decision-making skills Demonstrate dependability Comply with applicable legal requirements, standards, policies, and procedures Effectively communicate verbally and in writing Provide excellent customer service to internal staff and external participants, care providers, and other parties Exhibit computer efficiency Work with multiple computer systems (CXone, Excel, Office, U2, Solomon, Waystar. Sharepoint, and Docuware)
QUALIFICATIONS Microsoft Office experience preferred High School Diploma or GED required Prior call center experience preferred Prior office experience preferred Be able to successfully pass a background screeningEmployees must provide their own reliable internet if working a remote/hybrid position The incumbent typically works in an office environment and uses a computer, telephone, and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbents may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle, or feel, and to stand, walk, reach, bend, or lift up to 20 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
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