Collections Coordinator I
 

Are you interested in growing your career in Credit Risk and Receivables?
 

Would you like to gain experience with a global organization?
 

About our Team

Our team is responsible for the on time collection of outstanding balances
 

About the Role

In this role you will work to ensure that all unresolved/unpaid debits and credits on a customer's accounts receivable are worked to conclusion.

This is a 35 hour per week internship to be worked in our Philadelphia office on a hybrid basis through September 2025.
 

Responsibilities

Ensuring that customer debts are collected in line with contracted payment terms.

Following up with customers through dunning letters, statement of accounts, email reminders and phone calls.

Setting collection priorities based on customer risk profiles and amount past due

Negotiating pay-plans and ensure that pay-plans are signed off by the relevant authority.

Ensuring reconciliations are up to date and that write-offs (escheatment where applicable) are part of the monthly cycle of activities.

Providing up to date status of the account, and addressing any queries from customers

Requirements

Have excellent oral and written communication skills. Using them to drive discussions with customers regarding issues concerning non-payment of debts and resolving outstanding balances.

Be able to negotiate effectively with excellent written and verbal communication skills

Be comfortable managing difficult and emotional interactions with customers.

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
 

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Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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