Job Description

Hello Future Collections Head II

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our Broader Africa talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Role overview:

The function of the Collections Head is to define, develop and oversee the end to end collections function within an area of responsibility, drive the collections strategy and maintain synergies with all the relevant stakeholders across the Group to enable higher collection yields and reduction in impairmentsThe Collections Head must be a strategic person who understands the platform journeyThe role does involve extensive travelling to the African subsThe Collections Head must be strong operationally and strategically to guide and support the countriesThe successful candidate must be able to build relationships and have strong stakeholder management skillsThe successful candidate must understand banking operations, regulations and laws

The role of the Collections Head is to:

Ensure the reduction of loss to the Group and increase of revenue through collections and recoveryManage costs / expenses within approved budget to achieve cost efficiencies in the collections campaignsDevelop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client serviceEnsure the recovery budgets are defined and the collections strategy is determined in conjunction with all the relevant stakeholders for the GroupMonitor changes in legislation, regulations, initiatives and relevant industry practices. Ensure implementation of appropriate interventionsEnsure compliance with audit requirementsEnsure that current practices are assessed or benchmarked against best practice and adjust practices as and when necessaryPlan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation and achieve efficienciesManage own development to increase own competenciesEstablishment, alignment and management of target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiencyManage costs / expenses within approved budget to achieve cost efficiencies in the recovery campaignsParticipate in the Credit Risk technical committee by providing guidance on debt recovery and collections modelling technical issuesMeet recovery and collection budget by ensuring execution of budget against target as defined in the Debt Recovery and Collection Strategy for the GroupMaintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholdersCultivate and manage objective working relationships with a variety of stakeholders, including end-users, SMEs, project managers and senior staff members by providing market insights and analysis and support business development activities on debt recovery and collections to ensure and develop local partnershipsDevelop the latest recovery methods and monitor changes in applicable lawsMonitor changes in legislation, regulations, initiatives and relevant industry practicesEnsure drafting and implementation of appropriate interventions. Ensure compliance with audit requirementApply credit roadmap and debt restructuring principlesEnsure the recovery budgets are defined and the debt recovery and collections strategy are determined in conjunction with all the relevant stakeholders for the GroupEnsure the Benchmark of current practices against the Debt recovery and collection risk management framework are identified and adjust practices as and when necessary are executed as requiredImprove business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data for the debt recovery and collection environment by presenting findings to EXCO for decisionsDevelop and agree on new campaigns or system enhancements for debt recovery and collectionsPlan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies

What you’ll need: 

Qualification: Bcom Law / Finance / Credit / Accounting6 – 8 years’ experience in Collections and Recoveries

You will have access to:

Opportunities to network and collaborateChallenging WorkingOpportunities to innovate

We can be a match if you are: 

Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough toObsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it

#Post

#FNB

#LI-NN2

Are you interested to take the step? We look forward to engaging with you further. Apply now!

Job Details

Application Closing Date

17/09/24

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.