Description We are offering an exciting opportunity for a Collections Manager to join our team in the Financial Services industry, located in Baltimore, MD! The primary task of a Collections Manager is to process customer credit applications, maintain accurate customer records, and handle customer inquiries. Additionally, this role involves keeping track of customer accounts and implementing necessary actions. Responsibilities: • Supervision of Collections Specialists to ensure optimal performance and adherence to company standards • Conduct performance evaluations, provide feedback, and identify training needs for the team • Collaborate with legal counsel and repossession vendors to manage the quality and quantity of work performed • Oversee the delinquent portfolio and provide regular updates to the Executive team • Coordinate with the accounting department to ensure accuracy in end-of-month reporting • Work with IT to develop efficient workflow processes within the collection software • Ensure the recovery collection process complies with company policy, bankruptcy code, legal regulations, and Fair Debt Collection Practices Act and governing state laws • Manage the repossession and sale process with third-party vendor and address member inquiries regarding repossession, redemption and sale of collateral • Review and approve payment arrangements for delinquent mortgages, and manage accounts referred to attorneys • Collaborate with attorneys and bankruptcy trustees to ensure payments are being made according to approved plans. Requirements • Proven experience in the financial services industry, with a minimum of 7 years in a relevant role. • Demonstrated expertise in managing accounts receivable (AR). • Strong background in consumer collections, with a focus on strategizing and implementing collection procedures. • Proficiency in collections management, including overseeing a team, setting targets, and ensuring compliance with industry regulations. • Excellent interpersonal and communication skills for liaising with customers, team members, and senior management. • Ability to analyze financial data and create reports to present to stakeholders. • Strong leadership skills, with the capacity to motivate and manage a team effectively. • Detail-oriented with a strong focus on accuracy and efficiency. • A Bachelor's degree in Finance, Business Administration, or a related field is required. • Knowledge of relevant software and platforms used in collections management. • Demonstrated ability to comply with federal, state, and company policies, procedures, and regulations. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .