Overland Park, KS, USA
5 days ago
Collections Manager
Apply Job Type Full-time Description


Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to the best technology, support, and experience. We are driven by our passion for innovation, growth, and connecting people. If you believe in the transformative power of technology-driven solutions and meaningful communication, Propio could be the ideal place for you. This role is located in our Overland Park, KS office. 


Position Overview:

  

We are currently seeking a talented Collections Manager to join Propio. This role will be primarily responsible for overseeing the full business-to-business collections process across multiple subsidiaries. The person who will be successful in this role will be a proven driver of results who leverages technology to realize efficiencies and collaborates across departments to achieve collections goals. This position will manage a team of collectors and will report directly to the Director of Accounts Receivable.


Key Responsibilities:

Drive and oversee achievement of collections KPI’s, including monthly $ and % past due targetsDevelop and implement strategies to increase successful collections on outstanding debtIdentify, suggest, and implement process improvementsTrain and manage collections team with a continuous improvement mindsetSet collections targets and monitor team performance and resultsSet and track credit memo targets to ensure they align with overall collections goalsOversee the identification and approval of bad debt write offs, ensuring that the write off process is accurate, compliant, and aligned with company policiesIdentify key drivers of collections issues, provide actionable insights, and implement solutionsDevelop robust analysis of collections results from multiple angles (client size, vertical, etc.)Oversee collections outreach to ensure established process and best practices are being followedEnsure collections notes are logged on all accounts in Salesforce/NetSuite and other applicable systemsEscalate key collections accounts internally and externally using professional judgmentOversee and provide analysis on accounts turned over to third party collections agencyManage relationship with internal legal counsel to drive progress on accounts escalated to legalAssist internal teams with identifying and resolving root cause invoicing issues to drive cash flowWork on special projects as assigned by the Director of Accounts ReceivableOther duties as assigned by senior management Requirements


Qualifications:

Bachelor’s Degree in Accounting or Finance preferred, or equivalent education and work experience3+ years of experience with B2B collections (end-to-end process)Experience leading, supervising, or managing a teamWorking knowledge of AR processesAbility to communicate professionally and effectively with customers, using a blend of a customer service and collections mindset to achieve successComfort handling changing priorities and unexpected circumstancesExcellent time management skills with a proven ability to meet collections targetsMust be comfortable using technology
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