Hiring for a Permanent Collections Manager Role Hybrid + Competitive Salary + 20% Bonus MUST Have Qualifications + 3+ years of lead or manager experience from a B2B Collections role + Experience of people management and the leadership and development of a local and regional team. + Experience in operational service delivery, sound judgment and ability to assess (cos)t effectiveness of actions + Strong customer focus and mind set. + Strong communication skills + Flexible and highly motivated Description + Maximizes through the utilization portfolio data and dashboards the assigned daily and monthly team results in collected amounts and service delivery: has ability to interpret dashboards/data, pinpoint daily priorities, and integrate individual and team strategies to maximize operational efficiency. + Management, coaching and guidance of assigned operational team. Recognizing individual training needs and implements development plans to foster both individual and team growth. + Foster an environment of continuous improvement and excellence through the proactive introduction of new tools, processes and ways of working within the team. Innovates and brings ideas apply creative thinking and drive improvements through to successful implementation. Leverages and initiates regional as global innovations to optimize team effectiveness and efficiency. + Based on assigned portfolio and new business development reviews through the portfolio data required resource levels. Maintains optimum resource capacity, adjust through pro-active management required resource levels, develops a (flexible) resource pool in order to efficiently manage workload. Together with local HR recruits, develops and grows the team capacity and capability. + Effective management, review and optimization of USA national and Americas regional wide LDC network to ensure overall end to end process effectiveness, service, efficiency and cost effectiveness. + Acts as the licenses network representative for the different states and ensures with the local (management) team members there is compliance to maintain the state licenses across the USA. + Works closely together with the Americas Commercial leader to assess new prospect portfolio opportunities. Assesses through available information and data the portfolio quality and portfolio and customer servicing strategies. Acts as face of our service delivery to the external market, partners, prospects and customers. + Increase Customer Satisfaction within the region through improved service delivery, in both terms of quality and quantity. Develop and maintains through the assigned team excellent communications both verbal and written with internal and external stakeholders, ensuring that communication is clear, transparent and timely. Proving appropriate and proactive updates with the team on case / customer / portfolio level and ensuring close co-operation with key internal Credit Insurance stakeholders (Claims, Account Managers, etc.). + Integral part of the Americas leadership team. A true leader and team player. Develops together with the Americas business leader and the management team the regional business plans. Monitors together the business progress versus plans and initiates aligned action plans to improve together overall business and service delivery. + Integral part of the global operational leadership team. Acts as the point of contact between the unit COO and the region. Initiates with the global peers the overall strategy to optimize our global delivery. Translates the global strategy to the region and initiates plans/actions to implement the strategy in the region. Acts as the bottoms up facilitator to feed the overall global service delivery strategy. Pay and Benefits The pay range for this position is $110000.00 - $125000.00/yr. BCBS PPO or HMO availability Dental Vision Quarterly Travel to Europe 401K Match 20% Bonus Potential Workplace Type This is a hybrid position in Downers Grove,IL. Application Deadline This position is anticipated to close on Mar 12, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.