Short Description

 

As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies, desk-top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to innovate and continually strive to improve the process and services delivered to the client.

Qualifications

 

Level of languages: English-min B1+ level, Italian C1 level; Customer service skills; Strong interpersonal and negotiation skills; Team player attitude; Highschool diploma is mandatory; Job Responsibilities

 

Monitoring accounts and contacting clients (calls, e-mails) to ask about their overdue payments; Investigating and resolving unapplied payments; Initiating refunds for the overpayments; Updating account status records and collection efforts; Reporting on collections activity and accounts receivables status.