Job Title: Collections Representative Job Description We are seeking a dedicated Collections Representative to join our team. This role is a contract-to-hire position with a hybrid work schedule. The initial 1 to 2 months will require full-time on-site work, after which you will be required to work on-site 2 to 3 days per week, with Wednesdays being mandatory. This position offers the potential for long-term employment with opportunities for internal growth. Responsibilities + Make an average of 80+ outbound calls per day to collect outstanding balances. + Handle 20-30 inbound calls per day generated from email blast campaigns. + Follow up via email to notify clients of outstanding balances. + Notate accounts using CRM systems and Excel. + Navigate phone calls to facilitate potential collections. + Attempt to collect payments during phone calls. + Settle accounts as needed. + Provide daily reporting on activities. + Perform other related duties as assigned by management. Essential Skills + At least 2 to 3 years of outbound first-party collections experience. + Basic knowledge of collection laws, including FDCPA. + Capability to work independently and stay focused while remote. + Excellent investigation and resolution skills. + Resilience and self-driven attitude. + Strong communication skills to settle past due accounts. + Exceptional listening skills. + Ability to multi-task. Additional Skills & Qualifications + First priority merchant services collections experience. + Sales experience. + Business-to-business collections experience. + Experience with Google Suite. Pay and Benefits The pay range for this position is $19.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Troy,MI. Application Deadline This position is anticipated to close on Feb 17, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.