The Collections Specialist will work with a team responsible for the collection of outstanding customer account balances, account reconciliations and credit approval. This position is accountable for improving DSO and minimizing bad debt losses, in accordance with the GFL Credit Policy.

 

Key Responsibilities:

Ensure timely collection of outstanding receivables to meet collection objectives;

Contact customers regarding overdue accounts, determine and resolve reasons for non-payment;

Regular review and reconciliation of customer accounts to allow for an accurate account status;

Monitor customer accounts for non-payment, late payment and other irregularities;

Research and resolve payment discrepancies, providing backup to customers when required;.

Process credit card payments;

Analyze customer payment patterns and develop strategies to improve cash flow;

Use tracing techniques to locate customers;

Issue credit hold notifications;

Update management on overdue accounts;

Make recommendations for 3rd party collections and bad debt write offs;

Comply with all company policies, procedures and directives from management;

Able to adapt to change and learn new processes as the business evolves/develops; and

Perform other duties and responsibilities as required.

Knowledge, Skills, Abilities and Competencies:

Strong attention to detail and a high level of accuracy.

Team player with positive attitude who takes initiative and has a strong work ethic;

Ability to work well under pressure, multi-task and meet set deadlines;

Strong interpersonal and communication skills (both written as well as verbal) with the ability to communicate with all levels of the organization in a professional, competent manner;

Effective time management and organizational skills;

Ability to work efficiently and independently;

Strong analytical and problem-solving skills;

Computer literacy, including effective working skills in Microsoft Excel, Word, and Outlook;

TRUX Route Management as well as Great Plains system experience are considered an asset;

Experience in the waste industry is considered an asset;

Post-secondary education preferred; and

2 – 3 years of related experience and/or training in Accounts Receivable/Collections.

Working Conditions:

Primarily in an office environment in Vaughan.

 

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com