Overview Calling all experienced Collections Specialists! Are you tired of a large call center environment? Auto dialer burnout? CORT Furniture Rental is hiring immediately for a Full-time Consumer Collections specialist in West Chester, OH. We offer a great working environment: a small, cohesive team working together to deliver success. We are looking for someone with at least 1 year of collection experience who wants to be a part of our small team based in the West Chester, OH area. During the training period (6 months), this is an onsite role that reports to the office each day, however, after training, employees will have the option to work a hybrid schedule with 3 days in office and 2 days from home. Work Schedule: M-F 8am-4:30pm What We Offer Hourly pay rate; weekly pay; paid training Promote from within culture Comprehensive health insurance (medical, dental, vision) available on the first of the month after your hire date 401(k) retirement plan with company match Paid vacation, sick days, and holidays Company-paid disability and life insurance Tuition reimbursement Employee discounts and perks Responsibilities As a Collections Specialist, you’ll evaluate information about customers who haven’t paid us and make payment arrangements. To do that, you may have to solve customer service problems, explain charges, research issues in the customer’s account, or solve other problems that are preventing payment. Our business is successful based on the relationships that we foster. If that is important to you, this role may be a fit. Qualifications Great verbal and written communication skills, with the ability to communicate in an assertive manner The desire and ability to work independently and manage a workload that contains time-sensitive tasks, which means you’ll also have to manage and prioritize problems effectively 2 or more years of customer service, collections, or accounting experience in a call center setting, with a high school diploma or equivalent Proficiency in Microsoft Office products including outlook, word, and excel About CORT CORT, a part of Warren Buffett’s Berkshire Hathaway, is the nation's leading provider of transition services, including furniture rental for home and office, event furnishings, destination services, apartment locating, touring and other services. With more than 100 offices, showrooms and clearance centers across the United States, operations in the United Kingdom and partners in more than 80 countries around the world, no other furniture rental company can match CORT's breadth of services. For more information on CORT, visit https://www.cort.com. Working for CORT For more information on careers at CORT, visit https://careers.cort.com/ Must pass background checks as a condition of employment. CORT also participates in the E-Verify program. EEO/AA Employer/Vets/Disability Pursuant to the Fair Chance Hiring Ordinance for participating locations, CORT will consider all qualified applicants to include those who may have criminal history records. Check your city government website for specific fair chance hiring information.