Responsibilities Provide customer service regarding collection issues, process resident refunds, process and review account adjustments, resolve resident account discrepancies and short payments. Responsible for maintaining resident accounts. Manager and audit delinquency rates. Responsible for weekly and monthly reporting. Manage monthly delinquency notices and reporting. Reconcile resident disputes regarding outstanding balances that are due. Qualifications Bilingual (Spanish/English) required. Knowledge of collections and billings procedures. Experience with Yardi systems preferred. Accounts receiveable knowledge/experience preferred. Excellents customer service, verbal and written skills required.