Collections Specialist | Bethesda, MD Why this company? · Aston Carter is hiring for a great, contract to hire opportunity with a company that offers free parking in Bethesda and a great office atmosphere! Details: · Location: Bethesda, MD · 100% On-site · Monday-Friday · 8am-5pm (Flexible start time between 7am-9am) · 6-month contract to hire Necessary Skills · 2+ years of Collections, Accounts Receivable, or Billing experience. · Great Communication skills (written and oral). · Strong attention to detail. · Ability to prioritize and manage multiple responsibilities . A day in the role… · Interact professionally with external customers on all collection issues, including making professional collection calls and/or correspondence in a fast-paced goal-oriented collections department. · Work with other members of the collections team to determine and carry out the best method to resolve delinquent accounts. · Provide customer service regarding collection issues such as processing customer refunds, reviewing account adjustments, and resolving client discrepancies, and short payments. · Reconcile customer disputes as they pertain to payment of outstanding balances that are due. · Responsible for monitoring and maintaining assigned accounts. · Customer calls, account adjustments, small balance write-off customer reconciliations. · Provide excellent & considerate customer service to operations and customers. · Accountable for reducing delinquency for assigned accounts. · Create and maintain positive relationships with external customers to achieve timely payments and quick issue resolution. · Enlist the efforts of sales or operations when necessary to accelerate the collection process. · Prioritize and complete multiple collection efforts in a timely manner to maintain effective and cooperative working relationships with clients and operations dept. · Generate, analyze, and present relevant and actionable information to management to accelerate the collection process. · Perform other assigned tasks and duties necessary to support the Accounts Receivable Department. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.