ALLDATA is the industry’s #1 choice for unedited OEM automotive repair and collision information. Founded in 1986, the Elk Grove, California-based company has more than 115,000 subscribers worldwide who rely on us for access to the OEM-accurate information and procedures they need for safe and accurate repairs. More than 400,000 technicians trust ALLDATA’s industry-leading software solutions for faster diagnostics, updated OEM information covering 95% of vehicles on the road today, and simpler shop management. With the support of our parent company, AutoZone, we are an employer of choice for those who are passionate about working for a leader in the automotive software industry. Position Summary: Support all internal and external customer needs in the area of customer account billing, including but not limited to billing questions, collection of delinquent accounts with the primary goal to satisfy and retain paying customers. Position Responsibilities - Other duties may be assigned: · Contact external customers to resolve overdue invoices and attempt to collect past due balances with the aid of the Account Managers and Sales force and encourage the customers to make future payments on time. · Research and respond to all ALLDATA employees’ written, emailed and verbal requests and questions regarding invoices, statements, and general billing questions. · Research and respond to all customers written and verbal requests and questions regarding invoices, statements, and general billing questions professionally and timely. · Report and keep accurate records and reporting on collection activities · Escalate and collaborate with supervisor as needed · Participate in function meetings Position Requirements: · A high school diploma or equivalent (G.E.D.) may include specialized or vocational courses. · Minimum of 3 years’ experience in a high-volume call center with account billing and collections experience required · Computer proficiency required: MS Excel, MS Word, and MS Outlook · Experience with creating ledgers and invoices preferred. · Ability to diffuse conflict and resolve issues in a professional manner. · Strong organizational, multitasking, and communication skills both verbal and written · Flexibility and ability to work independently or in a team · Support organizational values Salary: $18.36 - $30.67 Compensation Range (USD): MIN 38200.0 - MID 51000.0 - MAX 63800.0 AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.