The Collector position will contact delinquent, charged-off customers to arrange for repayment or settlement of account balances. Primary responsibility is collecting on Personal loans.

In the Role

Initiate contact with customers via telephone regarding charge off accounts while arranging repayment and/or settlement of accounts in accordance with all applicable laws, policies, and proceduresNegotiate with customers to resolve accounts.Maintain and notate all appropriate information and documentation regarding customer and account status on computer system and provide same to others involved with collections of accountsInvestigate, research, and track consumer information using online skip tracing toolsWork in a goal-oriented environment to meet production indicators.Operate in a goal-oriented environment, achieving individual and team performance targets and core competenciesMaintain compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations

Requirements

Education - High School diploma OR GED minimumCollections / Call Center experience strongly preferredAn in-depth understanding of collections and negotiation skillsStrong negotiation skills to resolve escalated callsA high degree of self-management to successfully prioritize workdayExcellent communication, persuasion and problem-solving skillsAbility to maintain confidentiality and sensitive informationSales experience is desirableCandidates are expected to commute to our Evansville, IN campus

Schedule

Up to two late nights per week of 12 PM – 9 PM and flexible schedule for remaining hours with manager approval. One Saturday per month and extended hours at the end of the month.

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with: 

Health and wellbeing options for team members and their dependentsUp to 4% matching 401(k)Employee Stock Purchase Plan (10% share discount)Tuition reimbursementContinuing educationBonus eligiblePaid time offPaid volunteer time And more