Description We are offering a contract for a Collections Specialist role in East Granby, Connecticut. In this position, you will be part of an industry that necessitates a meticulous approach to managing Accounts Receivable, Collection Activities, and Dispute Resolution. You will play a crucial role in ensuring that customer accounts are accurately monitored and maintained, and that all collection efforts are systematically recorded. Responsibilities: • Address customer inquiries, disputes, and concerns regarding outstanding balances through inbound and outbound collection calls. • Formulate and negotiate payment plans with customers when necessary. • Keep a systematic record of all collection efforts. • Investigate and reconcile customer payment disputes or discrepancies, collaborating with internal departments to ensure accurate billing. • Proactively monitor and review customer accounts for overdue payments and outstanding invoices. • Reach out to customers through various channels to follow up on overdue accounts and establish payment schedules. • Escalate complex or unresolved customer payment issues to the management when necessary. • Use accounting software systems to process customer credit applications accurately and efficiently. • Ensure customer credit records are up-to-date and accurate. Requirements • Proficiency in Accounting Software Systems • Experience with Accurint • Familiarity with ADP - Financial Services • Skilled in using CRM • Knowledge of Epic Software • Experience in Accounts Receivable (AR) • Ability to handle Answering Inbound Calls professionally • Experience with Billing Functions • Knowledge in Claim Administration • Proficient understanding of Collection Processes Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .