Description Job Purpose: The Collections Representative III leads collections activities and provides mentorship to entry level staff. This role builds on prior levels with expertise in handling complex accounts, bankruptcy, reporting, and compliance. Duties and Responsibilities: Early-Stage Delinquency: • Maintain consistent daily follow up on delinquent loans, credit card, and share accounts. • Place outbound and handle inbound calls to discuss delinquent accounts and negotiate repayment plans. • Initiate skip tracing for members with outdated contact information. • Research and resolve misapplied payments, ensuring correct allocation. • Update member accounts and document collection activities in appropriate systems. • Handle escalated member inquiries related to asset recovery. • Support other delinquency queues as needed. • Insurance claim processing. Late-Stage Delinquency: • Manage late-stage delinquent accounts, negotiating resolutions and implementing advanced recovery actions (e.g., skip tracing, repossessions, legal referrals). • Collaborate with third-party vendors for repossessions and impounds, ensuring proper documentation and compliance. • Reconcile vendor invoices and monitor repossession-related expenses. • Skip claim processing. Team Leadership: • Serve as a subject matter expert on collections processes and regulations. • Mentor entry level staff, sharing best practices and supporting their development. • Prepare and analyze reports on collection activities and trends. • Collaborate with other departments to optimize collections strategies. • Identify process improvements for enhanced efficiency. Compliance: • Comply with credit union policies, Fair Debt Collection Practices, and other applicable rules and regulations related to Collections. • Comply with the credit union Bank Secrecy Act (BSA) Policy and Anti Money Laundering and Member Due Diligence Procedures. • Complete compliance and career development training as assigned. • Perform other duties as needed to support the Collections team. Skills, Experience, and Education: Required: • Skills: Verbal and written communication, customer service, attention to detail, and problem solving. • Experience: 3+ years in Consumer Collections, including repossession, bankruptcy, and advanced loss mitigation. • Education: High school diploma or equivalent. Requirements Accounting Software Systems, Accurint, ADP - Financial Services, CRM, Epic Software, Accounts Receivable (AR), Answering Inbound Calls, Billing Functions, Claim Administration, Collection Processes Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .