Collections Specialist Job Description The Collector will be responsible for managing overdue accounts and ensuring timely payments from customers. Their primary objective will be to communicate effectively with customers to recover outstanding balances and negotiate payment arrangements. This role requires a detail-oriented individual with excellent communication skills and a proactive approach to problem-solving while adhering to Federal and State regulations. Responsibilities + Contact customers with overdue accounts via phone, email, or mail to discuss outstanding balances. + Negotiate payment plans and arrangements with customers based on their financial situations. + Document all interactions and payment agreements accurately in the company's database. + Monitor payment statuses and follow up with customers on missed payments. + Provide exceptional customer service while effectively communicating payment expectations and deadlines. + Collaborate with other departments, such as billing and sales, to resolve customer inquiries and discrepancies. + Identify and escalate accounts that require further action, such as legal proceedings or account suspension. + Stay informed about company policies, procedures, and regulations related to collections practices. + Meet monthly collection goals and targets. Continuously seek opportunities to improve collection processes and procedures. Additional Skills & Qualifications + High school diploma or equivalent; associate's or bachelor's degree is a plus. + Previous experience in collections, accounts receivable, or a related field preferred. + Strong negotiation and communication skills, both written and verbal. + Excellent interpersonal skills with the ability to build rapport and trust with customers. + Detail-oriented with strong organizational and time management abilities. + Ability to work independently and collaboratively in a fast-paced environment. + Proficiency in basic computer skills and experience with CRM software or similar tools. + Knowledge of relevant laws and regulations governing collections practices is advantageous. + Ability to handle sensitive information confidentially and ethically. + Willingness to adapt to changing priorities and embrace new challenges. Work Environment Onsite in Miami, working hours are from 8 AM to 5 PM. Pay and Benefits The pay range for this position is $17.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Miami,FL. Application Deadline This position is anticipated to close on Feb 11, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.