Description We are offering an exciting opportunity a Collections Specialist based in Smithfield, Rhode Island. As a Collections Specialist, you will be a key player in maintaining customer accounts, handling customer inquiries, and ensuring the accuracy of customer credit records. Responsibilities: • Effectively handling customer inquiries and resolving any disputes through cross-functional collaboration • Maintaining the confidentiality and accuracy of customer credit records • Encouraging on-time payments from customers by monitoring due dates and sending reminders • Contacting clients to recover outstanding debt and collect missed payments • Keeping track of account status records and updating notes regarding customer communications • Analyzing historical billing and payment data for proactive customer outreach • Processing customer payments and refunds promptly and accurately • Adhering to all laws, regulations, and company policies related to collections • Reporting on aged balances, collection activities, and progress made in the portfolio • Negotiating payment plans with customers to facilitate debt recovery. Requirements • Proficiency in Accounting Software Systems is required for efficient management of financial data. • Familiarity with Accurint is essential for effective skip tracing and debt collection. • CRM knowledge is necessary for managing customer relationships and maintaining customer databases. • Expertise in Accounts Receivable (AR) is vital for managing outstanding balances and ensuring timely payments. • Ability to answer inbound calls professionally, addressing customer queries and concerns. • Experience with billing functions, including preparing invoices, sending payment reminders, and reconciling accounts. • Understanding of collection processes, including negotiating payment plans and resolving delinquencies. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .