(HYBRID) Collections Specialist Job Description The purpose of the position is to manage the accounts receivable process effectively, maximize cash flow, and maintain positive relationships with customers while minimizing bad debt exposure. The role includes addressing customer inquiries effectively and delivering high-quality service based on their invoices or account information, as well as resolving billing-related issues efficiently. Responsibilities + Manage the comprehensive billing and collections procedures specifically tailored to large or key accounts, including monitoring payment schedules, addressing billing concerns, facilitating account reconciliations, maintaining vendor portals, confirming purchase orders, negotiating payment schedules, and ensuring timely collections. + Understand the billing-to-collections process and collaborate with upstream and downstream stakeholders to resolve customer inquiries and ensure timely billing and collections. + Leverage data from numerous databases and internal tools to perform billing and collections tasks. + Perform billing and collection responsibilities at the level of Collections Specialist I and Invoice Associate I. + Support the business project manager in setting up projects with accurate bill rates per contracts. + Collaborate with project managers to oversee project progress and profitability, conducting regular reconciliations subject to independent review by senior management. + Monitor and audit third-party invoices and employee expense receipts for proper project allocation and invoicing to customers. + Ensure accurate and timely accounting and invoicing for customers, while actively managing any discrepancies or delays. + Maintain a detailed audit trail of all billing and collections activities, including any adjustments made, to facilitate tracking and monitoring of transactions. Essential Skills + 3-5+ years of B2B Collections Experience + Ability to handle high volume collections, credits, and disputes + SAP Experience (or other large ERP) + Proficient in Pivot Tables and VLOOKUPs + Fluency in French + Experience with credit controls, accounts receivable, and corporate collections + Strong customer service and communication skills Additional Skills & Qualifications + Proficient to intermediate level in using accounting software and Microsoft Office applications, especially Excel, for data entry, analysis, and reporting + 3+ years of experience working in a business-to-business order to cash environment, preferably in a professional service setting + Bachelor’s degree in accounting or finance preferred, although experience or industry certification will also be considered with an associate degree + SAP proficiency preferred Work Environment You will report to the OTC Manager and be part of a team of 12 billers and 4 collectors. The position requires working in the office once a week on Thursdays. The hours are flexible, either 9 am to 6 pm or 8 am to 5 pm, depending on whether you take a 30-minute or 1-hour lunch break, as long as you complete your 8-hour workday. These positions will convert to permanent roles; however, they will remain hourly after the contract period. Catherine Sullivan View my availability here: Book a MeetingPay and Benefits The pay range for this position is $20.00 - $31.25/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Herndon,VA. Application Deadline This position is anticipated to close on Feb 14, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.