Description We are seeking a Collections Specialist for our operations based in Wilmington, Delaware. Your primary role will be handling collection processes, attending to customer service queries, and working in a dynamic call center environment. This role offers a contract to permanent employment opportunity, providing you with a chance to become a valuable part of our team. Responsibilities: • Efficiently handle collection processes and billing functions. • Provide exceptional customer service in a high-volume call center environment. • Process and evaluate credit applications of customers. • Maintain comprehensive and accurate customer credit records. • Utilize Microsoft Excel for data management and reporting. • Monitor customer accounts regularly and take necessary action based on their status. • Collaborate with the team to improve collector processes and strategies. • Resolve customer inquiries promptly and professionally. Requirements • Minimum of 2 years of experience in a similar role as a Collections Specialist • Proficient in Microsoft Excel • Familiarity with billing functions and collection processes • Experience as a collector in a detail oriented setting • Understanding of credit systems and related processes • Exceptional customer service skills, with experience in a call center environment • Ability to handle and resolve customer inquiries and disputes • Proven track record of maintaining detail orientation and patience when dealing with challenging situations or difficult customers. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .