Description Job Overview: We are looking for a skilled and detail-oriented Collections Specialist to join our team. The ideal candidate will be responsible for managing and resolving outstanding customer accounts, ensuring timely payments, and maintaining a high level of customer satisfaction. You will interact with clients to negotiate payment terms, manage disputes, and work closely with the accounting department to update records. Key Responsibilities: + Monitor and manage a portfolio of accounts, ensuring timely collection of outstanding balances. + Contact customers via phone, email, and mail to follow up on overdue accounts. + Negotiate payment arrangements with customers and resolve billing issues or disputes. + Document all communication with clients in the system for accurate record-keeping. + Work with the finance department to ensure payment posting and account reconciliation. + Conduct credit checks for new clients and review customer payment histories. + Prepare and send account statements and reminders to customers. + Generate aging reports and escalate delinquent accounts for further action if necessary. + Collaborate with the legal department, if needed, to initiate collections actions on severely overdue accounts. + Ensure compliance with relevant collections laws and company policies. + Provide excellent customer service while maintaining professionalism during sensitive discussions. Requirements Job Requirements: + Education: High school diploma or equivalent; a degree in accounting, finance, or related field is preferred. + Experience: At least 2 years of experience in collections, accounts receivable, or customer service. + Skills: + Strong communication and negotiation skills. + Ability to handle sensitive information and difficult situations with professionalism. + Detail-oriented with strong organizational skills. + Proficient in using Microsoft Office Suite (Excel, Word, Outlook) and accounting software. + Familiarity with collections laws and regulations. + Personal Attributes: + Self-motivated and able to work independently. + Strong problem-solving abilities. + High level of integrity and confidentiality. + Ability to multitask and meet deadlines. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .