Company Overview

Credit First National Association is a private label credit card bank and the consumer credit division of Bridgestone Americas. The Bridgestone Americas family of enterprises, including CFNA, is comprised of more than 50 production facilities and 55K employees throughout the Americas. We provide the consumer credit solution for the Firestone Complete Auto Care, Tires Plus, and Wheel Works brands, in addition to customized retail credit services for more than 8,000 other tire and automotive retailers nationwide. At our office in Cleveland, OH, more than 300 professionals gather each day to run a successful private label credit card program. We invest in our community and strongly believe that meaningful commitment to a wide variety of philanthropic organizations builds a better world and a brand that makes us proud.

Position Summary

This position is responsible for the collection of 30 – 90 day accounts via an automated outbound dialer as well as answering inbound calls from customers. This is a fast paced, goal oriented collection call center position.

ResponsibilitiesHandle outbound collection calls initiated by the automated dialerNegotiate payment arrangements to assist customers in curing their delinquencyFacilitate inbound customer calls regarding past due balances and/or account inquiriesInitiate account corrections/updates/adjustments when necessaryThoroughly document account notesValidate customer demographics (phone, address, etc.) to ensure accuracyOther duties as assigned

Qualifications (years of experience, education, specific systems and credentials needed):

Required:

Strong verbal communication skillsSpeaks clearly and is easily understoodUses proper grammar and choice of wordsSummarizes understanding and agreementsAbility to demonstrate concern for customers and a willingness to find solutionsEmpathetic/understanding/acknowledgement of customers’ specific circumstancesRemains polite and professional throughout dialogueEffectively and succinctly resolves issuesListening and negotiation skillsMaintains a commitment to achieving goalsMaintains a positive attitudeBy behavior, demonstrate adherence to the company’s core valuesBasic knowledge of federal regulations related to credit and collectionsSeeks out and supports continuous improvement within the department Ability to multi-task and quickly move from one function to anotherBasic typing skills

Preferred:

Previous call center experience

Required:

High School Diploma or equivalent

Location: Full on-site in Brook Park, Ohio

Benefits: Medical, Dental, Vision, 401(k), Life Insurance, Pet Insurance, PTO, Referral Payment, Tire and Automotive Services Discounts, On-site Fitness Center and Café.

What we offer

At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive compensation; we will provide you:

A supportive and engaging onboarding experience to ensure a smooth transition into our team.The opportunity to develop and grow, through training and regular mentorship.Corporate Social Responsibility activities.A truly global, dynamic and challenging work environment.Agility and work/life effectiveness and your long-term well-being.A diverse and inclusive team.

Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.