Description We are offering a permanent employment opportunity for a Collections Specialist in the Utilities/Infrastructure industry, located in RALEIGH, North Carolina, United States. As a Collections Specialist, you will be expected to handle credit and collection processes, maintain customer accounts, and take necessary actions to prevent bad debts and increase revenue. Responsibilities: • Handle the collection of outstanding invoices for assigned accounts in a proactive manner. • Oversee customer payments to ensure they are made as per the agreed terms. • Engage effectively with both internal and external customers. • Investigate problem invoices, conduct necessary research, and take steps to resolve them. • Closely monitor accounts that could potentially become problematic to prevent bad debt. • Evaluate credit applications for approval or rejection based on credibility and potential revenue or losses. • Ensure proper setup of new customer accounts. • Review and assess existing accounts for credit limit increases. • Review contractor accounts to ensure all required project information is complete. Requirements • At least 1 year of experience as a Collections Specialist or in a similar role within the Utilities/Infrastructure industry • Proficient in Accounts Receivable (AR) • Experience in handling inbound calls in a detail oriented manner • Familiarity with billing functions and claim administration • Deep understanding of collection processes and strategies • Exceptional customer service skills and ability to handle inquiries Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .