Summary:

Responsible for controlling losses associated with assigned accounts between 0-180 days delinquent. Facilitates, coaches, and provides leadership and resources for a team consisting of an average of 20 associate members.

Responsibilities:

Provides technical support, advice, and experience and enables the team to design, develop, and deploy collection strategies, processes, and work flow. Facilitates, coaches, and provides leadership and framework for daily operation. Increases teams process and business knowledge/understanding, enabling higher levels of performance productivity and efficiency. Provides technical support, advice, and experience. Monitors team performance and provides feedback. Provides performance trends and analysis to team. Assists with developing and implementing team and individual measurements in support of process and organizational goals. Responsible for managing conflict, managing diversity. Fosters team building and group dynamics, provides career development planning and opportunities. Leads the team by role modeling company values. Provides technical education on collection processes and strategies including knowledge and adherence to federal and state laws. Communicates business performance and direction. Other duties as assigned.

Education:

High school diploma or equivalent. College degree preferred. Two-year degree in business, liberal arts, or other related program is required. Four-year degree is preferred. If four-degree has not been obtained, must have 2 years of business experience equivalency per year of college education. Business experience must include job history of increased responsibility, autonomy, and independent judgement.

Experience:

Two (2) years of experience in a collection or outbound sales/marketing position. Two (2) years of experience in a supervisory capacity, preferably in a collection/credit environment managing non-exempt level employees. Managerial skills. Basic PC experience. Understanding of collection laws; basic understanding of telephony capabilities, CMS, Centerview, Auto-dialers. Work Environment: Onsite at our Irving Call Center 3 days a week. Work Schedule: Monday-Friday 12:00 p.m. – 9:00 p.m. Must be flexible with change in department coverage needs. Anticipated Application close date is January 24, 2025.