Description We are offering a permanent employment opportunity for a Collector in Ft Lauderdale, Florida. This role primarily involves managing overdue customer accounts, ensuring timely payments, and communicating effectively to recover outstanding balances. The position is within a fast-paced environment and requires a proactive approach to problem-solving while adhering to federal and state regulations. Responsibilities: • Communicate with customers via phone, email, or mail to discuss outstanding balances and negotiate payment arrangements based on their financial situations. • Accurately document all interactions and payment agreements in the company's database. • Monitor payment statuses and follow up with customers regarding missed payments. • Deliver exceptional customer service while effectively communicating payment expectations and deadlines. • Work collaboratively with other departments such as billing and sales to resolve customer inquiries and discrepancies. • Identify and escalate accounts that require further action such as legal proceedings or account suspension. • Stay informed about company policies, procedures, and regulations related to collections practices. • Seek opportunities to continuously improve collection processes and procedures. • Process customer payments and disconnect meters in an efficient, economical, and safe manner while being sensitive and flexible to customer needs. • Develop a thorough understanding of all field collection functions. Requirements • Demonstrated proficiency in Customer Service and Communication. • Proven experience in Sales and understanding of Procedures related to the role. • Ability to effectively process payments and manage databases. • Experience in handling Accounts Receivable (AR) and Billing. • Skills in Onboarding and Collection Processes. • Ability to perform Ad Hoc Financial duties as needed. • Knowledge of relevant Regulations and ability to negotiate effectively. • Understanding and application of best Practices in the field. • Excellent Communication Skills and experience in Staffing. • Ability to resolve Discrepancies and manage time efficiently. • Proficiency in using CRM software and dealing with Suppliers. • Understanding and adherence to Company Policy. • Strong Interpersonal Skills and overall Proficiency in the role. • Ability to handle Commission Functions effectively. • Strong Computer Skills and ability to learn new systems quickly. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .