Our Client, a Healthcare company, is looking for Collector I for their Costa Mesa, CA location Responsibilities: + The Collector serves as the account representative for Client in working with insurance companies, government payors, and/or patients for resolution of payments and accounts resolution. + Completes assigned accounts within assigned work queues. + Obtains the maximum amount of reimbursement by evaluating claims at the contract rate with the use of the contract management tool for proper pricing (Examples: APC, DRG, APRDRG). + Reviews and initiates the initial appeal for underpayments observing all timely requirements to secure reimbursement due to Client. + Reviews and completes payor and/or patient correspondence in a timely manner. + Escalates to the payor and/or patient accounts that need to be appealed due to improper billing, coding and/or underpayments. + Reports new/unknown billing edits to direct supervisor for review and resolution. + Has a strong understanding of the Revenue Cycle processes, from Patient Access (authorizations admissions) through Patient Financial Services (billing & collections), including procedures and policies. + Has thorough knowledge of managed care contracts, current payor rates, understanding of terms and conditions, as well as Federal and State requirements. + Interprets Explanation of Benefits (EOBs) and Electronic Admittance Advices (ERAs) to ensure proper payment as well as assist and educate patients and colleagues with understanding of benefit plans. + Understanding of hospital billing form requirements (UB04) and familiar with the HCFA 1500 forms. + Knowledge of HMO, POS, PPO, EPO, IPA, Medicare Advantage, Covered California (Exchange), capitation, commercial and government payors (i.e. Medicare, MediCal, TriCare, etc) and how these payors process claims. + Demonstrates knowledge of and effectively uses patient accounting systems. + Documents all calls and actions taken in the appropriate systems. + Accurately codes insurance plan codes. + Establishes a payment arrangement when patients are unable to pay in full at the time payment is due. + May review for applicable cash rates, special rates, applicable professional and employee discounts. + May process bankruptcy and deceased patient accounts. + Performs other duties as assigned. Requirements + High school diploma or equivalent required. + One year of previous hospital business experience, or equivalent required or strong background in customer service. + Basic experience with insurance plans, hospital reimbursement methodology, and/or ICD10 and CPT coding. + Candidates must have high-volume medical collections experience. + Experience with EPIC/EPIC Hyperspace is highly preferred. Job Knowledge, Skills, and Competencies + Diversity + Technology & Equipment Skills + Interpersonal Skills + Job Knowledge + Oral/Written Communication Organization Behavioral Competencies: + Business acumen + Customer satisfaction + Innovation + Trust & accountability Why Should You Apply? + Health Benefits + Referral Program + Excellent growth and advancement opportunities As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.