Description We are offering a long term contract employment opportunity for a Collector III in the service industry, based in Naperville, Illinois. This role involves locating and notifying customers of overdue accounts, soliciting payments, and maintaining comprehensive records of collections. Responsibilities • Locating and keeping track of overdue accounts • Engaging with customers, either in person or via telephone, to ascertain reasons for overdue payments and to discuss the terms of sales, services, or credit contracts • Encouraging customers to make payments on credit accounts, settle damage claims or non-payable checks, or to return merchandise • Setting up debt repayment plans or establishing repayment schedules based on customers' financial situations • Receiving payments and posting amounts paid to customer accounts • Accurately documenting and recording customer/client information • Applying exceptional debt recovery techniques • Adhering to federal, state, and company policies, procedures, and regulations related to collections • Utilizing computer applications like Microsoft Word and other related collections software • Providing support and constructive performance feedback through basic mentoring skills. Requirements • Proficiency in Customer Service, demonstrating a strong commitment to meeting customer needs. • Proven Sales skills, with a track record of meeting or exceeding targets. • Knowledge of Procedures and best practices within the Service Industry. • Experience with Payment Processing systems and procedures. • Proficiency in Microsoft Word and other relevant software applications. • Ability to Review and analyze contracts and other legal documents. • Familiarity with the 'About Time' project management software. • Experience in Merchandising, demonstrating a keen understanding of market trends. • Proficiency in Check Processing, ensuring accuracy and efficiency. • Understanding of Collection Processes and best practices in debt recovery. • Ability to Perform Ad Hoc Financial analyses and reports. • Experience in Claim Administration, demonstrating attention to detail and accuracy. • Understanding of Regulation within the Service Industry, ensuring compliance at all times. • Knowledge of Credit processes, including assessment and approval. • Negotiation skills, with a track record of achieving favorable outcomes for the company. • Adherence to Company Policy, demonstrating commitment to organizational values and goals. • Experience managing Customer Accounts, including account setup, maintenance, and resolution of issues. • Ability to handle Delinquencies, with a focus on recovery and resolution. • Experience in Recovery processes, demonstrating a proactive and results-oriented approach. • Previous role as a Collector, demonstrating a strong understanding of the role and its requirements. • Excellent Written Communication skills, with the ability to clearly and effectively convey information. • Knowledge of Debt processes, including collection and recovery. • Ability to handle Overdrafts, ensuring timely and effective resolution. • 'A Plus' certification or similar, demonstrating ongoing detail-oriented development. The salary range for this position is $20.00 to $24.00 per hour. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit Robert Half Benefits Website for more information. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .