WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE, PLUS DAILY PAY*
At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals.
Here’s why you will love it here:
Recognition Programs and Rewards Excellent health care options, including medical, dental, and vision A people-first culture Go Hilton: Travel Discounts Program Hilton hotel rates worldwide. Perks at work: Employee Pricing platform Employee Assistance Program that supports your physical and mental well-being. Paid Vacation Time and Paid Sick Days 401(k) program with company match Tuition reimbursement programs Numerous learning and advancement opportunities And more!What Will I be Doing?
The Inbound Collector will be responsible for handling inbound calls on any past due mortgage and/or maintenance accounts, to include third party service and collecting via phone and mail. The position will emphasize the handling/collecting of inbound calls. While remaining complain with all Federal and State Laws. This position is also required to assist owners with the general understating of the terms and conditions relation to their ownership and contracts. The collector will also be expected to be certified in both call skill sand Debt Collections Practices Act (FDCPA). The inbound collector may be required to spend less than 30% of their time handling owners.
· Perform all collection activity in accordance with company and Federal regulations. Collection activity that facilitates the maintenance of acceptable delinquency percentages as provided by financial management
· Maintain required levels of phone activity, contact percentages and other key performance indicators provided by financial management
· Legally, ethically and confidentially handle any correspondence and/or payments received
· Maintain systematic and organized support documentation related to the handling of any owner account. Request skip tracking as necessary
· Assist all members of collections staff with daily process a d procedure when required
· Carry out any reasonable request by management
· Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership
· Completes all required Company training/compliance courses as assigned
· Adheres to Company standards and maintains compliance with all policies and procedures
· Performs other related duties as assigned