At Crash Champions, We Believe the Difference is Trust. Crash Champions is the one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than 600 state-of-the-art repair centers in 36 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2022 MSO Executive of the Year, Matt Ebert. For more information, and to locate a local repair center, visit www.crashchampions.com.
Responsibilities Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimatesManage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers. Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair processPre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete Qualifications Customer Service SkillsOrganization and multi-tasking skills, good time management and the ability to adapt easily to fast-paced environmentKnowledge of dealing with Insurance partners preferredAbility to deal with fast paced environmentsKnowledge of multiple estimating systems, CCC one preferred, Mitchell & Audatex BenefitsAnnual Compensation Range: $53,000 - $140,000*
Compensation Structure:
Base hourly rate: $20.00 - $31.00Regular weekly overtime opportunities (paid at 1.5x base rate)Performance-based monthly commission program with multiple tiersWeekly pay in arrearsCurrent Team Members' Experience:
Most successful Service Advisors in our team achieve six-figure total annual compensation through our comprehensive pay structure combining base pay, overtime, and performance incentives.Comprehensive Benefits Package:
401(k) with company matchMedical/Vision/Dental InsuranceAdditional elective benefitsWeekly payrollCareer advancement opportunities*Total annual compensation includes base pay, overtime, and achievable commission earnings based on current team performance. Actual earnings vary based on hours worked, sales performance, and business conditions. Specific commission structure details will be shared during the interview process.
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