Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manage the daily operations of multiple locations and multiple lines of business within the Funeral Home industry. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations. **JOB RESPONSIBILITIES** **Financial Management** + Develop annual business plan + Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals + Accountable for monitoring and achieving annual financial goals + Understand industry finances, how daily activities impact financial outcomes, and making appropriate sustainable business decisions + Approve expenditures and invoices including overtime **Operations** + Manage the day-to-day activities ensuring on-time services; exceeding client family expectations + Remove barriers, encourage ideas, and identify improvements + Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability + Assure the location’s operating practices comply with applicable federal & state regulations and Company policies + Responsible for establishing location goals and priorities + Develop, communicate, and monitor goals, priorities, processes and procedures + Manage frontline supervisor’s responsibilities, expectations, and accountabilities + Effectively present and communicate Company and Market strategies, values, and goals to location staff + Collaborate with Location Management for resource sharing, ideas, and business or operational enhancements + Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements + Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture + Ensure all safety, quality control, and compliance standards are adhered **People Development** + Develop a strong, trusting, and reliable team + Understand team members career aspirations and provide assignments to develop skills and/or close gaps + Constructively address issues and provide tangible and appropriate feedback + Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover + Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration + Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff + Establishes pay, recommends pay increases, special pays, and career advancements + Discipline staff as necessary; writes development plans to close behavior or skill gaps + Collaborates with Human Resources throughout discipline, development, and termination processes + Recommends and discusses terminations with Market Leadership **MINIMUM** **Requirements** **Education** + High School Diploma or equivalent required + At least twelve (12) hours college courses in Finance & Accounting strongly preferred + At least twelve (12) hours college courses in Marketing or Business strongly preferred **Certification/License** + Requires applicable state Funeral Director Licensure + Technical schooling diploma Funeral Services/Mortuary Science preferred + Bachelor’s degree in Mortuary Science where required by state law **Experience** + At least nine (9) years industry experience in applicable discipline with progressively increased responsibilities + At least four (4) years’ experience managing people and effectively managing budgets and expense control required **Knowledge, Skills and Abilities** + Knowledge of industry competitive pricing, demographic patterns, and market competition strongly desired + Knowledgeable in Financial and Business acumen + Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers + Proficient in MS Office suite including Outlook, Word, Excel, and PowerPoint **Work CONDITIONS** **Work Environment** + Work indoors and outdoors during all seasons and weather conditions + Care center personnel may have exposure to various chemicals and fluids + Cemetery personnel may have exposure to chemicals and equipment + Limited amount of local and/or multiple location traveling required + Professional Dress is required when in contact with families + Personal safety equipment/appropriate attire required for cemetery or crematory environment **Work Postures** + Frequent, continuous periods of time standing, up 6 hours per day + Sitting continuously for many hours per day, up to 6 hours per day + Climbing stairs to access buildings frequently **Physical Demands** + Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage + Ability to lift up to 50 lbs. to assist with moving bodies **Work Hours** + Working beyond “standard” hours as the need arises + Travel up to 25% **Salary** + $85,000 to $90,000 per year Postal Code: V8Y 1B4 Category (Portal Searching): Operations Job Location: CA-BC - Victoria Job Profile ID: F00274 Time Type: Full time Location Name: First Memorial Garden of Memories