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Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manage the daily operations of multiple locations and multiple lines of business within the Funeral Home industry. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.

JOB RESPONSIBILITIES 

Financial Management

Develop annual business planWork with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goalsAccountable for monitoring and achieving annual financial goalsUnderstand industry finances, how daily activities impact financial outcomes, and making appropriate sustainable business decisionsApprove expenditures and invoices including overtime 

Operations                                                   

Manage the day-to-day activities ensuring on-time services; exceeding client family expectationsRemove barriers, encourage ideas, and identify improvementsResolves moderately complex problems; provides resolution guidance to supervisors and empowering accountabilityAssure the location’s operating practices comply with applicable federal & state regulations and Company policiesResponsible for establishing location goals and prioritiesDevelop, communicate, and monitor goals, priorities, processes and proceduresManage frontline supervisor’s responsibilities, expectations, and accountabilitiesEffectively present and communicate Company and Market strategies, values, and goals to location staffCollaborate with Location Management for resource sharing, ideas, and business or operational enhancementsWork with Market Leadership and Corporate Departments on product, process, and technology needs and improvements Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furnitureEnsure all safety, quality control, and compliance standards are adhered   

People Development           

Develop a strong, trusting, and reliable teamUnderstand team members career aspirations and provide assignments to develop skills and/or close gapsConstructively address issues and provide tangible and appropriate feedbackDevelop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnoverMonitor training and licensing requirements ensuring staff is re-trained/licensed prior to expirationResponsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staffEstablishes pay, recommends pay increases, special pays, and career advancementsDiscipline staff as necessary; writes development plans to close behavior or skill gapsCollaborates with Human Resources throughout discipline, development, and termination processesRecommends and discusses terminations with Market Leadership 

MINIMUM Requirements

Education

High School Diploma or equivalent requiredAt least twelve (12) hours college courses in Finance & Accounting strongly preferredAt least twelve (12) hours college courses in Marketing or Business strongly preferred

Certification/License

Requires applicable state Funeral Director LicensureTechnical schooling diploma Funeral Services/Mortuary Science preferredBachelor’s degree in Mortuary Science where required by state law

Experience

At least nine (9) years industry experience in applicable discipline with progressively increased responsibilitiesAt least four (4) years’ experience managing people and effectively managing budgets and expense control required

Knowledge, Skills and Abilities

Knowledge of industry competitive pricing, demographic patterns, and market competition strongly desiredKnowledgeable in Financial and Business acumenProfessional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriersProficient in MS Office suite including Outlook, Word, Excel, and PowerPoint

Work CONDITIONS

Work EnvironmentWork indoors and outdoors during all seasons and weather conditionsCare center personnel may have exposure to various chemicals and fluidsCemetery personnel may have exposure to chemicals and equipmentLimited amount of local and/or multiple location traveling requiredProfessional Dress is required when in contact with familiesPersonal safety equipment/appropriate attire required for cemetery or crematory environmentWork PosturesFrequent, continuous periods of time standing, up 6 hours per daySitting continuously for many hours per day, up to 6 hours per dayClimbing stairs to access buildings frequently

Physical DemandsPhysical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usageAbility to lift up to 50 lbs. to assist with moving bodies

Work HoursWorking beyond “standard” hours as the need arisesTravel up to 25%

Salary

$85,000 to $90,000 per year

Postal Code: V8Y 1B4

Category (Portal Searching): Operations

Job Location: CA-BC - Victoria