The Comfort Advisor role comes with a combination of base salary and uncapped commissions.  On average, a HomeServe Comfort Advisor can expect to earn between $115,000 - $165,000 + a year based on performance.  

Position Overview:

The Comfort Advisor is a critical role reporting directly to the Sales Manager. This role supports HomeServe’s goal to dramatically increase installation revenue growth (Heating, Cooling and Water Heaters) within the Energy Services business in Pennsylvania. This position will collaborate with the Marketing, Business Development, Service Delivery, and other organizations to develop and execute sales strategies that will result in increased market share for traditional heating and cooling installation volumes. 

Responsibilities:

Lead efforts to sell Installation and future products to residential customers, homeowner organizations, professional organizations, small commercial or other targeted clients within assigned territory.  Identify and conducts follow-up on leads generated through professional organizations, trade shows, community events, technicians, advertising, and other lead generating techniques.   Conduct post sale follow-up by contacting customer(s) to ensure service expectations are being met and to generate referrals.   Makes sales presentation and proposal to prospects, identifying positive features and advantages of our products and services over those of the competition.  Help develop appropriate sales process and collateral for closing leads generated by demand marketing, call center and field engineers.  Conduct market analysis to determine HomeServe USA competitive position regarding products, pricing, and service levels for areas of responsibility   Uncover and leverage customer and competitor insights to enhance product offering and enhance customer value.  Responsible for the success and, ultimately, the profitability of both product sales and installation.   Attend all training sessions required by the company.   Assure system documentation of all your jobs.   Establish and coordinate subcontractor installation activities while maintaining a professional business relationship.   Utilize manufacturers and vendors to support complex installations.   Utilize ESS sales proposal software for standard jobs. For non-standard jobs, consult the supervisor or area manager for proper pricing.   Ensure that all required paperwork for financing is completed and submitted as required.   Submit all necessary paperwork in a timely manner to ensure that your equipment is ready for scheduled installation date.   Coordinate your new installation, including site visits and customer education.   Visit or place follow-up call after every installation to confirm customer satisfaction and obtain new referrals.  

Essential Functions:

Essential Job Function

% of Time on Function

Perform in-home assessments to determine customer HVAC needs

40

Provide quotes, pricing, recommendations, and estimates based upon assessment

20

Educate customers with a pleasant attitude and provide excellent customer service

10

Manage and maintain sales metrics

30

Total

100%

Job Requirements:

High School Diploma  Competency in MS Windows, MS Word, and MS Outlook   Ability to travel up to 100% of the time within market   Strong analytical, verbal, and written communication and interpersonal skills   Must possess strong communication, negotiation, and sales skills; can close the deal  Strong work ethic and willingness to take ownership   Ability to work independently  Excellent interpersonal and presentation skills   Ability to meet or exceed customer satisfaction goals   Establish and maintain strong customer relationships   Ad-hoc responsibilities as assigned 

Minimum Physical Requirements: 

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work.

Able to drive and operate a motorized passenger vehicle  Able to perform tasks requiring bending, crawling, kneeling, crouching, climbing; and to change positions frequently Able to use stairways or ladders to access customer locations Able to wear required personal protective equipment (PPE) including but not limited to hard hat, safety glasses, masks/respirators, gloves, and safety footwear Able to lift up to 15 pounds occasionally; up to 35 pounds seldomly Able to use arms and hands to reach, hold, lift, turn, push and pull objects and tools Visual acuity for both distance and up-close tasks

In Return We Offer:

Base Salary plus uncapped commission. Company-provided vehicle and gas card. Affordable and comprehensive benefit package with Medical, Dental, Vision, Disability, Life, and more. Incredible 401k with company match. Paid Time Away and Holidays. Company-provided cell phone and tablet.

HomeServe USA is an equal opportunity employer.

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