The Commercial Account Manager is to be the liaison between Hotwire and assigned property related to all commercial services provided to a Residential Multi-dwelling Unit Property. In addition, the CAM must take primary responsibility for the coordination of service delivery and overall performance of commercial services, often included in the contract or offered at discounted rates, at an assigned property and also identify new business opportunities within your geographic territory.
RESPONSIBILITIES:
Commercial Account Managers are the chief relationship and marketing officer on each assigned Hotwire community. Review contract-related deliverables and ensure compliance; additional services are communicated internally and included in addendums; identify opportunities to provide additional billable services at Fision Plus rates. Review commercial and common area accounts to identify potential issues, gaps in revenue, document equipment, and adjust accounts as necessary; cross reference Salesforce and billing system to ensure consistency. Attend out-of-office meeting with customers as needed to deliver sales presentations, present & discuss services and solutions, conduct site-surveys, and supervise and observe installs; attend launch kickoff meetings to discuss deliverables outlined in contract. Attainment in identifying a client’s needs and providing strategic solutions; ensure the client has an overall positive experience as it relates to Hotwire and the services being requested/provided Create and maintain account, opportunity, and contact records in Salesforce; document Salesforce throughout the opportunity lifecycle and update with pertinent information; create and update Service Orders with accurate contact, billing, and engineering notes. Provide support to Service Coordinator and Sales Engineer; assist with monitoring outstanding tasks and tickets, and coordinate with property and dispatch for installation(s). Maintains and builds customer relationships to drive customer retention; works with internal teams to ensure operational efficiencies and service levels that meet and exceed specified timelines. Generate quotes, obtain signatures and approvals for all billable services, ensure they’re fully executed at the executive level. Assist the Account Management team with performing property audits to identify services being provided. Performs all other duties as assigned.QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
BENEFITS:
Hotwire Communications has paved the way in fiber optic telecommunications for over two decades, offering our partners high-speed internet, cable, phone, and security service. As we expand nationwide, we are looking for innovators who are passionate about technology and serving their community. And since our employees care about their work, we make sure we take care of them with:
Comprehensive Healthcare/Dental/Vision Plans 401K Retirement Plan with Company Match Paid Vacation, Sick Time, and Additional Holidays Paid Volunteer Time Paid Parental Leave Hotwire Service Discounts Employee Referral Bonuses Exclusive Entertainment Discounts/Perks#LI-JW1