ESSENTIAL DUTIES & RESPONSIBILITIES:

Documentation

Process documents necessary to maintain the Client Insurance Program, utilizing agency management system. These duties include but are not limited to

Generate surveys and request renewal applications

Prepare Loss SummariesPrepare Proposals for renewal termsInitiate Premium Finance RequestsIssue Certificates of Insurance and Auto ID cardsPrepare Schedules of Insurance for delivery to clientPrepare policies for delivery to clientProcess Policy Audits and Monthly ReportsIdentify and resolve Accounting discrepanciesCreate requests for changes to client’s coverages

Teamwork

Function as team member of the Agency Workforce to ensure superior service to all MMA Clients. These activities include but are not limited to:

Perform tasks assigned as part of the Agency Standard Service PlanAttend meetings with Risk Management Team as appropriate.Manage client’s use of Certificate program, conducting training of client as needed.Treat clients, prospects, and company employees with courtesy and respect. Contribute to a team approach toward meeting goals and providing excellent client service.Coordinate and monitor usage and quality of outsourcing teamsDemonstrate cooperation and effective communication with clients, vendors and co-workers.Ability to service clients effectively through problem solving, confidentiality, diplomacy, sensitivity and tactfulnessOther duties as requested by members of Service Team

Technical Expertise

Demonstrate the technical expertise to assist in maintaining the Client Insurance Program. These duties include but are not limited to:

Obtain insurance designations of CISR or equivalentVerify accuracy of endorsements and invoice as necessaryComprehend Insurance Contract requirements for CertificatesCommunicate with insurance carriers as neededCommunicate with clients as neededBecome proficient using premium analysis software.

REQUIREMENTS:

Education: College Degree, preferred12 to 18 months insurance industry experience or comparable customer service experience requiredAbility to multi-task, prioritize work, and possess basic word processing and spreadsheet computer skills.Operational knowledge of various Windows-based application programs such as Excel and WordWilling to work overtime due to cyclical nature of business.

Marsh & McLennan Agency LLC , provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, MHBT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.