Job Responsibilities:

•    Ensuring the delivery of timely and accurate Commercial Auto Physical Damage claim handling through the daily oversight of a team of claim examiners
•    Providing technical guidance to staff on Commercial Auto claim coverage and liability investigations, damages evaluation, reserving accuracy, and resolution of claims
•    Providing consistent coaching and feedback through weekly team huddles, side-by-side sessions, and monthly 1:1 meetings
•    Timely and accurate documentation of coaching, feedback, and direction
•    Effectively managing the performance management process as needed
•    Review and assess team strength and opportunity areas, and build action plans to bring about continued improvement
•    Develop and maintain strong business relationships with internal and external customers
•    Provide back-up support to peers as needed
•    Present findings and results to leadership team monthly, along with improvement action steps 
•    Actively participate in committees and projects
•    Effectively manage the use of outside vendors

Knowledge, Skills, and Abilities:
•    High level of expertise in all aspects of Commercial Auto claims adjusting
•    Extensive knowledge of contracts, investigation techniques, legal requirements, and regulations
•    Capable of identifying obstacles or inefficiencies, analyzing root causes, and problem-solving for them
•    Ability to work effectively with key stakeholders across the company
•    An aptitude for evaluating, analyzing, and interpreting information
•    Exceptional verbal and written communication skills
 

Education and Experience:
•    Bachelor’s degree or equivalent experience
•    Minimum 7 years of insurance claims experience; Commercial Auto preferred
•    3 years of leadership experience preferred
 

Current adjuster license in one or more states preferred; willingness to obtain additional state licensure