Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.

Are you a problem-solver with a passion for helping others? Do you thrive in fast-paced environments where every day brings a new challenge? Join Great American Insurance Group as a Claims Representative, where you'll be at the forefront of delivering exceptional customer service and making a real impact in our customers' lives. If you're ready to take your career to the next level, we want to hear from you!

Our Accelerated Auto Group is searching for a candidate with experience handling commercial auto claims that is motivated to learn more about the insurance industry and is eager to continue a career in claims. We are looking for a dedicated and detail-oriented Claims Representative to join our team and help us maintain our high standards of service.

Who we are: Great American Insurance Group, a leader in the property and casualty insurance industry, has been providing quality insurance solutions for over a century. We pride ourselves on our commitment to customer service, innovation, and a strong team-oriented culture. Based in Cincinnati, Ohio, the operations of Great American Insurance Group are engaged primarily in property and casualty insurance focusing on specialty commercial products for businesses.  The members of Great American Insurance Group are subsidiaries of American Financial Group, Inc. The company’s common stock is listed and traded under the symbol “AFG.”

The Accelerated Auto Group is a shared service within the Corporate Claims division of Great American. The group handles high frequency claims with a primary focus on commercial auto. 

What we do: The Accelerated Auto Group handles commercial auto claims for several of Great American’s divisions. The group specializes in high frequency claims with a focus on efficiently resolving claims for both insureds and claimants. With streamlined claim handling, the Accelerated Auto Group is able to get our insureds and claimants back on the road in just a matter of days.

What you will be doing: A Claims Representative plays a crucial role in the insurance industry by managing and processing insurance claims. The primary responsibility is to ensure that claims are handled efficiently, fairly, and in accordance with policy terms. Here’s a breakdown of a Claim Representative’s typical duties:

Investigates and Maintains Claims: Claims Representatives gather information related to the claim, such as accident reports, statements from involved parties, photos, estimates, and any necessary documentation.

Evaluating Claims: Assess the details of the claim, including policy coverage, the extent of damages, and liability.

Communicating with Stakeholders: Claims Representatives serve as the main point of contact on each claim for policyholders, agents, legal representatives, and other involved parties. They provide updates on the status of the claim, answer questions, and explain the claims process. This includes conveying simple to moderately complex information (coverage, decision, outcomes, etc.) to all appropriate parties and maintaining a professional demeanor in all situations.

Negotiating Settlements: Claims Representatives often negotiate settlements with claimants or their representatives. Claim Representatives aim to reach agreements that are fair and within the limits of the policy coverage.

Documenting and Reporting: Claims Representatives maintain detailed and accurate records of all communications, investigations, and decisions related to the claim. This documentation is essential for ensuring compliance with company policies and legal requirements.

Collaborating with Other Departments: Claims Representatives may work with other departments such as legal, underwriting, and special investigation units to resolve claims. In our Accelerated Auto Group, a Claims Representative also collaborates with Divisional leaders on complex claims.

Ensuring Compliance: Ensure that all claims are processed in line with industry regulations and company guidelines. This includes staying updated on relevant laws and best practices. Complying with and adhering to each state’s handling requirements is an essential job function.

Providing Customer Service: Throughout the claims process, Claims Representatives focus on delivering excellent customer service by being responsive, empathetic, and professional. Exceptional customer service helps to maintain the company’s reputation and customer satisfaction.

In essence, a Claims Representative is responsible for managing the entire claims process from start to finish, ensuring that claims are resolved fairly, promptly, and in a manner that aligns with both the policyholder's needs and the company's guidelines.

Qualifications:

Bachelor’s Degree or equivalent experience.

1-4 years of claims handling experience in the commercial auto realm.

Proven work track record through work experience, co-ops, or internships.

Strong critical, analytical, and investigative skills.

Superior verbal and written communication skills.

Excellent planning, time management, and organizational skills.

Business Unit:

Benefits:

Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.

We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.

Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.