Introduction Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview At Gallagher Bassett, we are committed to being the best in the business. That is why we are looking for an experienced Commercial Auto Claims Leader to join our Liability leadership claim group, reporting to our SVP – North America Auto Claims Leader. This group guides the development, implementation, and execution of service and auto claim outcome strategies with data-driven insights, best practices, training framework, and talent management strategies. The successful candidate for our role will embody our company’s values, leading from the front while galvanizing a team to action. A cross-team collaborator informing quality, outcome and excellence with our product offering and service to our customers and claimants. Key Attributes for the Successful Candidate Advanced understanding of insurance claims and related operations, and a deep understanding and network in the Auto Casualty industry. In addition to bodily injury related matters, specific emphasis on large scale auto physical and property damage claim operations Ability to interpret and articulate claims data insight and drive action Proven ability to operate in an entrepreneurial, rapid-growth environment Experience building, managing and/or influencing large teams The ability to attract talent at all stages of their careers, from a deep network within the Insurance community A mindset that is both operationally driven and adaptable; proven experience implementing processes, setting KPIs, monitoring results, and the ability to pivot when required A combination of large and small company experience is ideal Record of accomplishment in developing next-generation leaders as evidenced by their career successes Ability to drive superior claim outcomes When called upon, be the face of the claims operation with brokers, agents, carriers, captives, prospective and in-force clients, and other market-facing activities How you'll make an impact Operational Strategy Leading the development and enhancement of our operating model: Best Practices Claim handling standards Training and continuing education (new hire, continuous learning and practice roundtables) Quality approach (i.e., audit criteria and implementation) Oversight/escalation approach (i.e., what claims rise to his/her desk for review?) Operating and claim outcome KPI formalization Profiling, evaluation and selection of talent Operational Execution Build and execute training plan for Auto Liability service teams handling Oversee processes and vendor services that drive efficiency for the claims Develop and implement change management practices and procedures that enhance the claims organization. Build key functions from the ground level while supporting the scaling and standardizing of other areas of business Drive customer focus leading to their greater satisfaction Leadership Building and scaling Auto Claims Operations function Enterprise-level strategic decision-making on issues that impact the GB Auto Claims team Effectively control and direct the activities of the Claims Auto Liability Operations team bringing significant impact on the company Lead the recruitment, interviewing, hiring and training of supervisory and management staff within Auto Liability Claims Operations About You Required Education & Experience Bachelor’s degree in Business or related field required; 10+ years of experience in claim operations. with progressively increasing responsibility, or similar experience from related field In addition to deep auto bodily injury matter experience, major emphasis on large scale auto physical and property damage claim operations Proficient with Microsoft Office Suite or related applications Proven track record of team performance management and employee relations items in accordance with company policy Desired Education and Experience: Professional designations for claims or legal professionals #LI-SR1 Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements and Pay Disclosure Statement Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.