If you are hired to this position, you will be employed by Magnit Global. You will not be employed by City National Bank. *The Responsibilities* * Support Line colleagues in providing superior service to clients, interfacing with all levels of management * Onboarding both Consumer and Commercial Credit Cards in the TSYS Credit Card System. * Set up Commercial Card Clients to the CentreSuite online banking platform. * Assist client in completing the following CentreSuite (aka Commercial Card Online/CCO) online platform tasks and educate clients to self-service as much as possible: * ◦ Unlock passwords * ◦ Set up users on CCO * ◦ Order cards (rush and no rush) * ◦ Inquiries on non-fraud disputed charges and decline reasoning ◦ Payment questions in regards to CCO * ◦ Problem solve for various error messages in regards to CCO (expense reports, standard reports, statement images) * ◦ Add and maintain alerts ◦ Download user reports (internal) * ◦ Other tasks as needed • Compliance – CNB CBTs and legal regulatory changes we need to adhere to. * Assist with other Card Product support as needed • Provide support with all aspects of the Credit Card Operations group; including both Commercial and Consumer * Provide ongoing education and support to existing clients not currently utilizing CCO. *The Qualifications* * Minimum 2 years of banking experience with minimum 1 year of Credit Card Operations experience * Minimum 1 year of experience supporting and maintaining Commercial Credit Cards * Minimum 1 year of experience Onboarding and/or Maintaining Credit Cards via the TSYS Credit Card System. (Both TS1 and TS2 module experience preferred). * Minimum 6 mos. experience servicing clients via the CentreSuite online banking platform for Commercial Credit Cards. * Minimum 2 years of experience with MS Office (Excel, Word, PowerPoint, Access, etc) * High School Diploma or equivalent required. * Bachelor's Degree or equivalent preferred. This is the pay range that Magnit reasonably expects to pay for this position: $27.18/hour - $29.14/hour Benefits: Medical, Dental, Vision, 401K *QUALIFICATION/LICENSURE* *Work Authorization :* Green Card, US Citizen, Other valid work visa *Preferred years of experience :* 2 years *Travel required :* No travel required *Shift timings :*