Commercial Card Cardholder Services is actively seeking service center team members to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction

 Individual will be responsible for development of relationships with multiple clients while handling their servicing needs. They will play a vital position in providing assistance and be in charge of providing solutions to resolve customers questions and concerns.

Job responsibilities:

Resolving routine and complex inquiries in a fast-paced call center environment, problem resolution by phone or e-mail requests, as well as client education regarding products they utilize for their expense reporting needs.    Individuals will also serve as an account manager in this role assisting clients with reports, assisting with new products and coaching over the phone concerning these products, as well as suggesting best practices based on client needs.  Individual needs the ability to work independently and the ability to provide solutions to the client.

Required qualifications, skills and capabilities:

Excellent communication skills - both verbal and written  Advanced knowledge of Excel, Word, and Outlook a plus  Project management also a plus  Must have ability to work professionally with different levels of management within the organization  Thrives under stress related deadlines  Strong analytic ability when researching client inquiries a must  Must possess strong problem resolution skills  Ability to develop positive, professional relationships which enhance the ability to achieve results  Flexibility in ability to alter schedule and work overtime as needed  Previous experience working in a Call Center environment taking inbound and making outbound calls with at least 2 years experience.

Work Schedule: WHEM shift (9pm/10pm start time) weekends off during training; post Go Live will be 24x7

Work during US/PH Holidays.