You are a strategic thinker, passionate about delivering solutions to clients. You have found the right team.
As a Client Delivery Manager on the Commercial Card Supplier Experience Team, you will be responsible for the development and execution of strategic initiatives to build rapport and consult with client to drive supplier adoption within the Commercial Card client portfolio. You will work directly with internal partners and banking clients to develop and employ strategic initiatives and best practices to find and achieve optimal growth for our clients.
In this role you will need a deep understanding of Commercial Card solutions and how they fit into a client’s ability to enable and retain suppliers. You will be responsible for creating and selling client and supplier-tailored solutions, understanding industry trends, and garnering competitive intelligence as inputs into deal strategy and the product roadmap.
You will partner closely with the Commercial Card Sales and Relationship Management Teams and your designated clients to ensure effective design and flawless execution of supplier centric payables strategies. In this key role, you will drive growth and profitability of a multi-billion dollar Commercial Card portfolio comprised of Enterprise and Upper Middle Market client base.
Job Responsibilities
Work across Commercial Card to provide strategic support for ongoing sale, promotion, and re-engagement of client. Partner with Commercial Card and Bank partners to develop client and supplier strategies aimed toward increasing and retaining supplier enablement and revenue. Develop short term/long term payables strategy and prioritization with collaboration and buy-in from the client by preparing detailed client analytics and presentations with calls to action. Engage with client to develop materials such as preannouncements and internal business cases to promote and champion new payables processes or new use cases for Virtual Card, Integrated Payables, Virtual Connect Network, and other partnerships. Work with client to overcome obstacles to rolling out these products. Develop strategy and execute supplier recruitment campaigns. Track realized spend with ongoing strategy refinement as needed. Serve as escalation point for Commercial Card clients’ growth, outreach, and retention of their program and suppliers.Required qualifications, capabilities, and skills
Bachelor’s degree. 5+ years of experience in credit card industry, financial services or merchant services. 5+ years relevant experience with emphasis in sales and relationship management (payments, financial services, product strategy, relationship management, strategy development, change management). High comfort level with detailed data. Ability to run sophisticated analytics in MS Excel and synthetize the output. Demonstrated success in developing consultative relationships with clients and partners. Critical thinking ability; understands big picture and details, ties it all together and applies sound, logical reasoning to complex problems; summarizes/speaks to it clearly and concisely. Excellent verbal and written communication skills with the ability to present information in differing degrees of detail and form depending on the audience. Superior partnership and influencing skills to initiate a recommended course of action to solve a problem or increase efficiency and effectiveness. Flexible and adaptable to changing environment; comfortable with leading change management. Must demonstrate superior attention to detail with excellent organization skills. High level of integrity, energetic, competitive and goal-oriented; highly motivated; outstanding interpersonal, time management and leadership skills.Preferred qualifications, capabilities, and skills
MBA. Background in procurement or payments sector across a range of industries and company size.