Axos Bank

Target Range:

$66,560.00/Yr. - $85,000.00/Yr.

Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.

Eligible for an Annual Discretionary Cash Bonus Target: 10%

Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 10%

These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets.

About This Job

The Commercial Card Servicing and Operations Associate is responsible for delivering exceptional service and support for Axos Commercial Card clients. This role involves servicing Commercial Card program administrators and cardholders, ensuring compliance with operational guidelines, and effectively addressing issues related to fraud, payments, and disputes.

Responsibilities:

Serve as the primary point of contact for Commercial Card clients, addressing inquiries and resolving issuesManage customer requests, ensuring timely and accurate responses to all inquiries and support on program administrator portalOnboard new Card Programs and train on use of client portalsMonitor transactions for suspicious activity and potential fraud, conducting investigations and coordinating with relevant departments to mitigate riskEscalate identified fraud cases to the appropriate teams for further investigation and resolutionOversee the processing of payments and transactions, ensuring compliance with operational controls and policiesHandle escalations related to payment processing, ensuring prompt resolution and customer satisfactionAssist customers with dispute inquiries, providing guidance and support throughout the resolution processCollaborate with internal teams to investigate disputes and communicate outcomes to customers effectivelyEnsure adherence to regulatory requirementsParticipate in training and development activities to stay current on compliance standards and industry best practicesMaintain accurate records of customer interactions, transaction inquiries, and resolutions in compliance with bank policiesGenerate reports as needed to track operational performance and identify areas for improvement

Qualifications:

Bachelor's degree in Finance, Business Administration, or related field preferred2+ years of experience in banking or financial services, preferably with a focus on Commercial Card servicing and operationsProficiency in using FIS eZ Business platform, and Service View preferred or other credit card management applicationsStrong Microsoft Office skills, especially Excel and WordExcellent verbal and written communication skills, with the ability to convey complex information clearly to clientsStrong problem-solving abilities with attention to detail and a proactive approach to identifying and resolving issuesDemonstrated commitment to delivering exceptional customer service and enhancing client relationships

Axos Employee Benefits May Include:

Medical, Dental, Vision, and Life Insurance

Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year)

HSA or FSA account and other voluntary benefits

401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan

Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading

About Axos

Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.

Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).

Learn more about working at Axos

Pre-Employment Background Check and Drug Test:

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.

Equal Employment Opportunity:

Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.

Job Functions and Work Environment:

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.