At GAF, we cover more than just buildings. We cover each other. Under this roof, you will have the tools and resources you need to begin, grow, and develop in your career. Under this roof, you will experience our incredible culture and be empowered to support your teammates, your customers and especially your community through collaboration. Under this roof, we define the future while leading the present through our commitment to continuous improvement and never being satisfied with the status quo. We are GAF. And under this roof, we protect what matters most.
Job Summary:Introduction
At GAF Commercial we cover more than buildings. We cover each other. No matter what role, tenure, or department, under this roof you are helping to build the market leader in commercial roofing. Under this roof, we are assembling a winning team that puts the customer at the center of every decision and doesn't back down from hard work. Under this roof, we support one another in delivering operational excellence daily, while working to make a positive impact for our planet and our communities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.
Team Overview
Under the leadership of the Sr Director, Contractor & Technical Services, the Manager, Commercial Claims will be responsible to lead the day to day management of our commercial claims team and processes. This position is based in our Corporate Headquarters in Parsippany, NJ.
Summary
The Commercial Claims Manager will serve as a resource for the team by providing guidance and advice related to ongoing claim resolution, leveraging these opportunities to enhance skills and empower the team for growth. This role will proactively assess operational efficiencies to continually improve both internal and external Commercial customer experiences. Additionally, the Manager must demonstrate strong strategic thinking skills to effectively evaluate situations and deliver sound business judgments and resolutions.
Specific responsibilities include, but are not limited to:
Provide day to day oversight and performance management of the commercial claims team, consisting of 1 supervisor and a team based in NJ.Partner with internal and external customers to identify, recommend, and implement enhancements to the current customer experience.Find and drive efficiencies in our processes and eliminate non-value added work to allow the team to provide a higher level of service and proactively communicate with customers.Generate reports and data to gather insights into day to day operations of the team/areas and identify opportunities for improvement.Serve as a subject matter expert of claims and technical roofing application to provide recommendations for appropriate resolution of claims, including escalated issues.Build and maintain strategic partnerships, and effectively communicate with GAF's key customers and other internal partners, including, without limitation, the Sales, Field Services, and Legal teams.Execute strategies and solutions that will achieve the company’s strategic goals and objectives.Actively participate in large cross functional initiatives.Provide cross-functional support for Sales Operations related activities associated with the GAF commercial journey.Build a team that embodies the corporate culture and values.Ensure ongoing training and development of the team to provide individual professional growth and succession planning.Possess knowledge of GAF’s commercial products, systems, and applications.Understand market trends and changing performance requirements within the Commercial roofing business.Under This Roof, We Require
A Bachelor’s degree from an accredited college institution is preferred.5+ years of related work experienceHS Diploma/GEDTechnical knowledge of general exterior construction materials is a plus.Commercial field construction experience is a plus.Participation/Membership in leading industry organizations (IIBEC, CSI, etc.) a plus. Future participation is expected.Under This Roof, We Also Value
Requires specialized depth and/or breadth of expertise in their own job discipline or field.Ability to solve complex problems and help lead other less experienced team members in identifying areas of opportunity in training/education.Works independently, with guidance in only the most complex situation.Lead projects or project steps within a broader project or may have accountability for ongoing activities or objectives.Acts as a resource for colleagues with less experience.Demonstrates the ability to critically evaluate complex problems and recommend the appropriate course of action.Ability to work independently and make decisions with little or no supervision.Organized, dependable and works towards task completion.Ability to navigate and manage difficult situations and maintain composure.Can mobilize activities on short notice.Strong analysis & critical thinking skills.Strong attention to detail.Ability to prioritize, multi-task, and handle multiple requests simultaneously.Ability to effectively communicate complicated concepts and recommended courses of actions.Strong ability to influence and drive cross-functional decisions and initiatives.Excellent communication/interpersonal skills.How We Protect What Matters Most
We offer a wide range of health insurance options that include medical, dental, and vision for you and your family.Our Family-Building benefits support the many different journeys to fertility and parenthood.Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions.Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee’s primary residence.Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program.We put diversity and inclusion into action with our Employee Resource Groups, which unite employees based on common perspectives, identities, demographic factors, or out of a desire to be an ally.GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.
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GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.
We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions. We are proud to be an equal opportunity workplace and GAF, Standard Logistics, SGI, and Siplast are proud to be affirmative action employers. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).