Description We are offering a contract to hire for a Commercial Collections Specialist role located in Walnut Creek, California. As a Commercial Collections Specialist, your main role will be to manage customer relationships, ensure timely payments on account balances, and act as a link between customers and our team to facilitate payments and address issues causing payment delays. Responsibilities: • Monitor, manage and maintain customer accounts assigned to you • Conduct collection calls and send correspondence in a goal-driven collections department • Build and sustain effective relationships with customers and cross-functional teams • Reconcile complex customer accounts and carry out specialized billing as requested by customers • Analyze customer concerns and provide prompt resolutions • Handle customer service regarding collection issues, customer refund requests, account adjustments, and customer disputes • Undertake collection activities including customer follow-up, resolving unpaid invoices, negotiating payment plans and settlements, and dispute resolution Requirements • Proficiency in Microsoft Excel • Must have experience in Commercial Debt Recovery • Experience in the Service industry is a plus • Excellent communication and negotiation skills Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .