Kforce has a client that is seeking a Commercial Customer Service Banker in Denver, CO. Summary: The Commercial Customer Service Banker is the primary contact for commercial banking customers utilizing the Company's Treasury Management, depository and loan services. Duties: * Maintains and expands the relationship with customers by providing overall customer support services * Works proactively to identify potential problems, compliance issues, and to maximize client satisfaction and encourage expansion of the relationship * Identifies products and services that meet customer's needs * Develops working knowledge of assigned area and accounts through frequent client contact and execution of standard departmental procedures * Support customers in navigating Treasury Management products inclusive of all on-line platforms * Oversees the implementation, integration, effectiveness, and adherence to the change management process * Assesses the impact, cost benefit and risk of proposed changes * Coordinates the change planning and implementation process * Manages implementation of end-to-end large scale application changes * Maintains continuous communications with stakeholders, IT, and business teams * Consults on large scale and complex change management program across the organization. Integrates change management process with other service management functions * Provides day-to-day supervision of the change team, ensuring high levels of system/service availability of all systems * Service customers phone and email inquiries * Assist customers in navigating on-line platforms and all Treasury Management products utilizing the Bank's servicing tools such as emulation and co-browse * Assist customers with their deposit and loan questions * Maintain appropriate technical understanding of bank systems; Regularly attend trainings to support/expend knowledge base