Job Summary: Company: Live Nation (Music) UK Limited Department: Commercial Experience Location: Farringdon, London and travel to events where required Reports to: Head of Commercial Experience / matrixed to Bars Operation Manager and Food Operations Manager Working Hours: Full time with additional event working as appropriate Contract Type: Fixed term contract (estimated duration, 6 months / end September 2025) Role Description The Commercial Experience Coordinator will play a key role in supporting the commercial experience team during our festival season, with a primary focus on data coordination and process management. Key responsibilities will include overseeing the festival concession portal, ensuring timely and accurate updates to stakeholders, and handling precise data entry. As a representative of the department, the Coordinator will maintain an important level of professionalism in all interactions. Acting as a liaison between departments, this role will support both commercial operations and customer experience initiatives. The Coordinator will collaborate with various Live Nation teams, including Finance, Operations, Sustainability, and Digital, providing a fantastic opportunity to gain a comprehensive understanding of our business operations. This role requires strong collaboration with both internal teams and third-party partners, including trader management. The ideal candidate will be comfortable working to tight deadlines, possess excellent attention to detail, and be proficient in various digital platforms. Additionally, the Coordinator will serve as the primary point of contact for our cashless (EPOS) project, ensuring that trader menus and pricing are correctly uploaded to the portal, facilitating smooth operations at festivals, and collecting relevant data. This is an exciting opportunity to join the Live Nation Commercial Experience team, where we work across festivals and venues to enhance the fan experience at every touchpoint. A core aspect of our team’s mission is working with partners to elevate the experience while achieving financial success. The role will also involve various administrative tasks, including booking meetings, accommodation, and travel arrangements for key stakeholders. What it’s like to work in the Team The visitors to our venues and festivals are more than customers, they’re our Fans. They are at the heart of everything we do. Our mission is to ‘put fans first and deliver world class experiences.’ To do this we strive to always embody our Fan First Values: We care: we genuinely care about our fans as individuals and strive to go above and beyond their expectations. We understand what is important to our customers, stakeholders, and teams. We make it relevant: we deliver the products, services and experience that are right for our fans and that enhance their experience. We focus on the task that will make a difference to the business We communicate: we embody great communication at all times. We are polite, courteous and are fluent in our brand language. We work collaboratively and share best practice We take ownership: we take ownership, responsibility, and accountability to get the job done. We do what we say we’re going to do and work together to solve challenges and exploit opportunities We add value: we focus on the detail that drives enhanced commercial performance and efficiencies. We are bold, brave and constantly self-review to ensure we’re always adding value We do what’s right: we drive a culture of inclusivity, diversity and sustainability. We stand by our principles and work towards making our venues and festivals world leaders in accessibility, inclusivity and sustainability. What we can offer you Live Nation offers impressive employee benefits including tickets to shows and festivals and unlimited annual leave. The Farmiloe Building in Farringdon, London is a beautiful office to work in. Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes. In addition to this, the office has a fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options. We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent. Who you are Competencies / Skills / Knowledge / Experience + Microsoft Office Suite skills including confidence using Excel inc. advanced functions + Strong attention to detail and organisational skills are critical + Excellent communication skills + Ability to prioritise and meet deadlines + Strong administration, time management skills and the ability to work on multiple projects simultaneously in a fast-paced environment against critical deadlines Desirable + Having prior experience working onsite at a festival would be advantageous + Large scale events working Behaviours The following attributes determine how the role will be carried out and are required to be a success + Strong work ethic with a can-do attitude + Teamworking + Flexibility to meet the needs of the business, including working hours What the role includes + Manage and coordinate the concession portal, ensuring accurate data collection and performing related administrative tasks. + Review food trader submissions, process selections, and assist with ongoing planning. + Support set-up and updating of cashless master file per event. + Evaluate trader menus and pricing, then upload the finalised menus to the cashless platform. + Attend regular department meetings and provide clear, concise updates to key personnel. + Organise and attend meetings, providing minutes where necessary. + Perform general office duties and offer remote support for Zoom meetings. + Provide on-site support for events at UK and Ireland festival locations as needed. + Export, enter, and analyse data for ongoing reporting. + Offer general administrative assistance to the Commercial Experience team, including support with accommodation bookings, festival accreditation, and travel arrangements. Equal Opportunities We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities. The Company Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com APPLICATION DEADLINE: Monday 10th March 2025. We reserve the right to close applications at any time so encourage early application where possible. #LI-SL1